Product Engineer

2 weeks ago

Welshpool, Australia Komatsu Full time $60,000 - $80,000 per year
The CompanyJob PurposeTravel RequirementsJob Duties and Responsibilities
  • Provides technical ustomer support through task assigned processes using updates, testing and QA methods to ensure product functionality - escalates issues as required.
  • Diagnose root cause of problems, troubleshoot issues and repairs within SLA (Service Level Agreement) timeframes - escalates issues as required.
  • Day time telephone support - resolves system issues effectively and efficiently to ensure functionality as soon as practicable.
  • Successfully connect to client site to verify and reproduce the problem to diagnose root cause.
  • Documents the functionality clearly and concisely
  • Ad hoc projects as required.
Required Skills
  • Tertiary qualifications in Mining, Engineering or IT related field.
  • Sound computer skills with knowledge of computing languages such as C, C++, SQL and/or scripting languages plus Linux/Unix systems.
Desired Skills
  • Knowledge of mining operations.
Company Information

Komatsu

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