Processing Officer, Housing and Public Works

We are seeking to fill a number of temporary roles in Frontline Performance and Assurance, Housing and Homelessness Services.

Your role within Housing and Homelessness Services will support the department to provide housing assistance, homelessness support services, local government support and advice, state and regional planning, public works building and design and industry regulatory reform. You will be working in a team focused on driving organisational improvements to enhance customer service by analysing performance, operational, and customer data to generate insights that improve frontline service delivery and foster a deeper understanding of our customers' needs. The work you will do helps someone every day, and that means the world to us.

Frontline Services, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.

What you will be doing:

• Provide general administrative support and developing and maintaining administrative procedures and systems to assist the team to function effectively.

• Accurately complete data entry and undertake administrative support within prescribed timeframes and in accordance with administrative systems, legislative, policy and operational requirements, to ensure the delivery of timely and quality services to relevant stakeholders.

• Use sound judgement in a situation and make timely and informed decisions to resolve issues and escalate complex matters to your supervisor where required.

• Provide high quality support using a range of software packages and databases to maintain and improve administration processes.

• Work collaboratively to respond to customers, undertake customer interviews and ensure timely and precise processing of applications and records.

• Liaise, consult and maintain effective relationships with team members, internal and external customers and other stakeholders.

• Contribute to the continuous improvement of administrative support services to deliver a timely and quality service.

• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.

What we are looking for

We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community.

It is recognised that everyone is a leader regardless of classification level. Refer to the Individual Contributor stream of the Leadership competencies for Queensland framework to understand the expectations for this role.

The skills you will need include being able to:

• Consider wider organisational objectives when making decisions and going about your work.

• Manage priorities, meet tight deadlines, and apply attention to detail to deliver consistent quality service with minimal supervision.

• Demonstrate clear and concise written and verbal communication and you work collaboratively with others in a team environment.

• Demonstrate strong skills, knowledge and expertise in providing administrative support.

• Act professionally at all times and adopt a principled approach by adhering to public service values including the Code of Conduct, taking responsibility for accurate completion of work.

Mandatory Requirement

• Nil

How to apply

Find out more about what we offer our employees and the recruitment and selection process, including pre-employment checks, in the Applicant Guide.

You can apply for this role by providing your current resume and one-page cover letter addressing your suitability for the role via the Smart jobs and careers website