Administration Officer, Housing and Public Works

Your role within Housing and Homelessness Services will support the department to provide home purchase assistance and debt management services directly to customers and property management services that support service delivery staff.

The work you will do helps someone every day, and that means the world to us.

Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.

You will be providing support to a dynamic team to deliver service delivery outcomes.

What you will be doing:

• Undertake accurate, efficient and timely data entry of assessment and processing of rates and water payments to ensure council discount terms are met.

• Manage timely rates processing and evaluation including liaison with the relevant Local Government authorities and Water Service Providers in relation to rates transactions to ensure discount dates are met.

• Perform high level administrative support including the preparation of briefing notes, correspondence and memoranda for approval.

• Implement and administer departmental information systems such as RAPS, TRIM, SAP, TMS, MINCOR and CIMS at the business unit level, including those relating to clients, staffing, finance, administrative policy and procedures.

• Liaise with officers at all levels within other program areas, other public sector agencies and the general public in relation to the business unit's activities and projects.

• Contribute to the development of best practice in business systems by monitoring and reviewing work practices and making recommendations which lead to continuous improvement.

• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations

What we are looking for

We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community.

It is recognised that everyone is a leader regardless of classification level. Refer to the Individual Contributor stream of the Leadership competencies for Queensland framework to understand the expectations for this role.

The skills you will need include being able to:

• Act proactively and can work unsupervised with a self-directed approach.

• Respond flexibly to changes in business processes and procedures.

• Seek clarity of tasks and organise yourself to meet consecutive deadlines and report progress.

• Communicate and work collaboratively with internal and external stakeholders, ensuring that their needs are met.

• Act professionally at all times and adopt a principled approach by adhering to public service values including the Code of Conduct, taking responsibility for accurate completion of work.

Mandatory Requirement

• Nil

How to apply

Find out more about what we offer our employees and the recruitment and selection process, including pre-employment checks, in the Applicant Guide.

You can apply for this role by providing your cover letter and resume (update as applicable) via the Smart jobs and careers website

About us

As a valued employee in the Department of Housing and Public Works, you will play a vital role in delivering a range of services that make a real difference to the lives of Queenslanders. This includes supporting the Queensland Government's vision for a fair and sustainable housing system and supporting Queensland's construction sector in building government infrastructure projects in the lead-up to Brisbane 2032, and empowering young Queenslanders for a bright future.

Your role will support the department's work providing housing assistance, homelessness support services, elevating youth perspectives, boosting the night economy, managing critical procurement and supply arrangements, public works building and design, and industry regulatory reform.