Business and System Analyst

Our vision is to be recognised as a leader in responsible port trade, where Queenslanders thrive for generations. To meet our vision, our people are at the heart of our success managing safe, efficient and fair ports that connect North Queensland to the world. We do this by balancing the needs of iconic surroundings, our communities, and our stakeholders.

More than half of Queensland's international trade, by volume, passes through our ports at Weipa, Abbot Point, Mackay, and Hay Point, which makes us one of Queensland's largest Port Authorities. We take great care to provide safe, and competitive seaport services to efficiently facilitate imports and exports through our Queensland ports.

Reporting to the Senior Business and Systems Analyst, you will identify, analyse, and define business needs, supporting system configuration and report development to deliver effective, data-driven solutions. You will work closely with stakeholders across the organisation to ensure business processes and systems are optimised.

Key responsibilities

• Build strong relationships with business stakeholders to identify and define project objectives and business requirements.
• Conduct workshops, stakeholder interviews, and process modelling to capture detailed requirements and translate them into actionable functional specifications.
• Develop and maintain process maps, documentation, and reporting frameworks to support informed decision-making.
• Coordinate and support system improvements, including user experience enhancements and Enterprise Resource Planning configuration.
• Collaborate with project teams to plan, test, and implement solutions that meet business and user expectations.
• Develop and update policies, procedures, and training materials to support business improvement initiatives.
• Assist in preparing project documentation, tracking progress, and reporting on outcomes in line with NQBP's project management standards.

To be successful in this role, you will need:

• Demonstrated experience with cross-functional business practices and processes to provide appropriate improvements for business stakeholders.
• Demonstrated experience with creating business process maps using Business Process Model and Notation standard 2.0 standard and proficient with process mapping software solutions.
• Demonstrated experience with integration and configuring ERP systems.
• Excellent written communication skills, with the ability to produce clear, concise, and well-structured documentation, including business requirements, process flows, reports, and user manuals.

Benefits of working for NQBP:

• Career - We know that your experience is unique – and your career should be too. Joining us we'll help you reach your potential based on your experience, interests, and expertise: dedicated learning platform; subsidised professional qualifications.
• Exclusive benefits parental leave; 12.75% superannuation.
• Recognition - We value you. We see and understand you. Whether you're the quiet achiever or the fearless leader, you bring a unique energy like no other: Health and Wellness Program and birthday vouchers.
• Enterprise Agreement – The position is classified as a Band 6, Administration, Management Professional employees' stream in our Enterprise Agreement 2022.

Joining NQBP

We are committed to inclusion and celebrating our diverse workforce, their individual talents and the innovation they bring to their work. We welcome and encourage applications from people of all backgrounds and abilities, Aboriginal and Torres Strait Islander peoples, LGBTQI+ community, women, mature age workers and people with different abilities.

Merit is paramount in our selection process, ensuring candidates are assessed against the specific needs of the role. Additionally, we recognise the importance of diversity in skills and actively consider a broad range of capabilities when making recruitment decisions.

We have a team of diverse professionals who are committed to our values of Care, Connection, Courage and Curiosity. Our people pursue a high standard of environmental management, both of our own activities and those of commercial partners.

Application Process

Please submit an application with your current resume and a covering letter. This role will remain open for applications until 7 November 2025, at 11:59pm.