Team Manager + Admin Manager

1 week ago

Glenning Valley New South Wales, Australia Queen of Cleans Full time $60,000 - $80,000 per year
Team Manager + Admin Manager - 2 Positions

Queen of Cleans – Central Coast & Lake Macquarie

We're growing and looking for two awesome humans to help run the engine room of Queen of Cleans. These roles work closely together, cover each other when needed, and both spend time in the field (training, trials and cleaning when needed) so our standards stay sky-high.

The schedules
  • Role A – Staff Manager: Tue–Fri, 7:30am–4:30pm
  • Role B – Admin Manager: Mon–Thu, 7:00am–4:00pm

    (You'll cross-cover each other during leave or peaks; some flexibility may be needed.)
Where & how we work
  • We service the whole Central Coast and Lake Macquarie.
  • You will work mainly in the office, which is located in Glenning Valley

Role A – What you'll own (Operations & People)
  • Staff coverage & rostering: daily allocations, clustering routes, problem-solving on the fly.
  • Hiring & onboarding: ads, screening, trials, contracts, uniforms, inductions.
  • Performance & culture: 1:1s, reviews, coaching, recognition, rewards & EOM.
  • Training & quality: checklists, in-field coaching, safety/PPE, re-clean prevention.
  • Comms: clear updates to teams via ConnectTeam; lead the vibe and standards.
Role B – What you'll own (Client Success & Admin)
  • Client care: answer emails/calls/messages quickly, warm and professional.
  • Scheduling & changes: book/shift jobs, manage cancellations, keep notes tidy.
  • Invoicing & follow-ups: generate/send invoices, track payments, chase gently.
  • Feedback & reviews: capture wins, resolve issues, organise re-cleans if needed.
  • Records: update ServiceM8/TYS/Google Drive with accurate info.
  • Staff coverage & rostering: daily allocations, clustering routes, problem-solving on the fly.

What you'll both do
  • In-field training/trials/occasional cleans to keep our standards sharp.
  • Safety first: chemical handling, incident reporting, vehicle/kit checks.
  • Project bits: help with seasonal packages, photo/video days, giveaways.
  • Cross-cover: jump into each other's lane when needed (we're one team).

You'll be great at this if you have
  • People skills + backbone: kind, clear, and comfortable setting standards.
  • Organisation superpowers: calm under pressure, great with moving pieces.
  • Customer love: fast, friendly communication and solution-focused.
  • Hands-on attitude: happy to roll up sleeves and lead from the front.
  • Tech comfort: Google Workspace, messaging apps
  • Licence + reliable car (essential).

Nice-to-haves
  • Experience in cleaning, facilities, hospitality, retail leadership or similar.
  • Basic HR/admin or scheduling background.
  • Current WWCC/Police Check (or willing to obtain).

Pay & perks
  • Competitive hourly rate + super
  • Mileage reimbursement when in field
  • Uniform + all equipment provided
  • Paid training, real growth pathways
  • Supportive, family-friendly culture (we work around you and your life)
  • Regular bonus, performance based

How to apply (one ad, two roles)

Email

  1. Resume + a short note telling us Role A, Role B, or "either"
  2. Your availability (confirm you can do the listed hours/days)
  3. Your suburb/postcode
  4. A few lines on your people/client experience
  5. When you can start

We can't wait to meet you.

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