Community Support Intern

We're making good health last a lifetimeMore than 1 billion people globally live with obesity — a major leading indicator of many preventable chronic diseases such as diabetes and heart disease.Eucalyptus is the company behind "Juniper", one of the world's largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists.Our published clinical research demonstrates that our combined approach to weight management and lifestyle change increases the likelihood of our patients losing significant weight during their treatment with Juniper by four times.Since launching, we've grown fast to support millions of patients. In the last 12 months…Globally, grew revenue by >150% YoY, while reducing cash burned by 90% YoY, with over $100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree - early backers of companies like Canva, Stripe and AirBnbGrew to over 100,000 monthly active patients globally across our weight management programGrew from 4,000 to ~40,000 patients in the UK, and received selective NICE endorsement to provide service to the NHSTailored our offering to over 5,000 patients in Germany and Japan, with a goal to extend our patient base to over 30,000 patients across both markets in 2025What's next?Our goal for the next 3 years is to be supporting 1 million patients globally - to live better for longer - by launching into new conditions, demographics and geographies as we move towards our vision of creating a preventative healthcare ecosystem.We're going to build the world's largest international digital healthcare company. This will be really hard to do, but very rewarding and possibly, the adventure of a lifetime with some of the best operators you will ever work with.If that gets you excited, let's talk.About This RoleWe're looking for a proactive and compassionate team member to join our patient support function. In this role, you'll be the first point of contact across our social channels, ensuring patients feel heard, supported, and cared for. Working closely with our clinical, pharmacy, and operations partners, you'll help deliver seamless experiences and positive outcomes for every patient. You'll take ownership of service targets, champion process improvements, and use insights from patient interactions to strengthen trust and enhance our programs. This role is ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about making a tangible impact on patient wellbeing.What you'll be doing:Patient-Centric Community Support: You'll be responsible for responding to our Facebook and other Social Media (mainly Instagram) messages, ensuring they are responded to swiftly and effectively. You will collaborate with clinical, support, and operations teams to triage safety-related posts and close the loop on escalated issues. Your focus will be on delivering the highest standard of care and support to strengthen connection, trust, and program satisfaction.Collaborative Partnerships: Work closely with our doctors, pharmacies, and delivery partners to coordinate and deliver the best possible outcomes for our patients, ensuring seamless communication and collaboration across teams.Exceeding Service Targets: Consistently meet and exceed key performance metrics, including Customer Satisfaction (CSAT), Average Handling Time (AHT), and other service-related goals.Process Improvement & Innovation: Identify opportunities to enhance our services through optimised processes and automation. You'll not only spot inefficiencies but also take the initiative to design and implement solutions that improve our support operations.Trend Identification & Escalation: Monitor and escalate recurring issues or patterns in patient tickets to your colleagues and team leaders, and analyse engagement and sentiment data to identify trends. Your attention to detail will be crucial in preventing future problems and enhancing our service quality and and informing broader patient experience strategy. About YouStrong passion for patient experience, health and wellness, and bringing care and curiosity to stigmatised topics.Comfortable using data to optimise content and track impact (bonus if familiar with social media or community analytics tools)Excellent written and verbal communication skillsOrganised, proactive, and excited to collaborate in a fast-paced, high-growth environment.Experience working in a startup or consumer health company is a plus.Why you should join EucOur teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You'll get to stretch yourself everyday and work amongst people who care deeply about our patients. You'll be given autonomy to tackle interesting problems and receive regular feedback from a supportive teamWe move at incredible speed - You'll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You'll spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn't have it any other wayAt Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.