Senior Solution Architect

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce Solution Architects collaborate with our most strategic customers and partners and build valuable relationships both internally and externally. They will have end-to-end functional responsibility for all aspects of the enterprise level solutions implementation (from initial requirements gathering till go-live).

These individuals lead consultative engagements with sophisticated enterprise customers, partnering with key stakeholders to build compelling visions while advising and completing strategies. They are also responsible for viable solution options, providing industry best practices, formulating and presenting solution options to various levels of management and influencing decisions that result in customer success.

Based on seniority they are involved in the building of solutions and/or leading diverse teams of resources in delivery or in strategic aspects:

Solution Architects can communicate effectively to various audiences in the forms of architectural and/or process diagrams or flows, functional capabilities, business process efficiencies, and business value realisation and is the trusted advisor for business and technology partners. Finally, with experience in software delivery cycles based on agile methodologies, architects support and are in close alignment with project management activities.

People in both roles are strong presenters and facilitators, acquiring customer acceptance by understanding and delivering the right strategic vision, and driving the difficult conversations vital to implement business strategies. They are proficient at analysing issues and obstacles to understand root cause(s), weighing options, choosing appropriate courses of action, and measuring and revising strategy based on results.

• Lead customers on their process, business and technical challenges ensuring balanced, scalable, and standard methodology solutions that meet and exceed customer needs while building sustainable relationships with them and team members

• Where required, act as lead architect for the overall engagement by coordinating and aligning work of multiple architects and consultants on the team

• Align with project and engagement managers, Salesforce partners and other (internal) partners to support planning and implementation in close collaboration with the customer

• Understand and present high-level overviews of the Salesforce Core functionality and features

• Where required, perform hands-on application configuration (clicks not code) to meet customer needs

• Identify, lead or contribute to internal pivotal initiatives to grow the consulting practice, such as internal innovations, building up a strategic brand, and increasing teammates' skills by knowledge sharing

• Contribute to broader goals by giving back to our communities by joining or leading volunteering activities

• Occasionally support pre-sales activity to position successful delivery of Salesforce solutions from a content perspective

• Understand customer's processes and connect business requirements with the functional capabilities of the application

• Extensive experience in the assessment of business objectives, formulating solution options, and driving partner support as well as with software implementation lifecycle with ability to support project planning

• Having an effective communication skills across a variety of audiences and situations

• Ability to coach and influence internal and customer partners and project members as well as to quickly learn & adapt to new situations

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc

• Relevant Salesforce certifications and consulting experience are a plus but not required

• Experience with Agile methodologies and frameworks (such as SAFE), Business Process analysis and design background

• Experience collaborating with strategic delivery teams

• Deep functional and business knowledge of industries/verticals

• Experience with increasing responsibility and guidance of junior consultants

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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