Member & Employer Services Coordinator

7 days ago

North Sydney Council, Australia First Super Full time $60,000 - $100,000 per year

FIRST Super is the Industry Fund for employees in the forest, timber, pulp & paper, furniture & joinery industries. FIRST Super is proud of its heritage. The Funds products and services are designed to meet the needs of all employees in these industries.

Our aspiration is to enable members to attain a dignified retirement. This is achieved through growing and protecting members' capital, collaborating closely with our key stakeholders, and delivering quality services.

About the role

The role of Member & Employer Services Coordinator (MESC) is to grow the Fund and maintain effective and productive relationships with members and employers. A MESC provides factual information and general advice to members in accordance with the Fund's AFSL.

The MESC's key focus is growth and retention of members and employers by:

  • informing and educating both members and employers about FIRST super and Superannuation in general
  • identifying new business opportunities within the industry and at existing workplaces
  • conducting recruitment and education campaigns in workplaces

This role involves regular intrastate and interstate travel and requires servicing our membership base within NSW including Sydney's North West and Northern areas incorporating Central Coast and Newcastles regions.

Key Responsibilities

  • Provide quality service to existing members and participating employers.
  • Promote the Fund through various channels and forums.
  • Implementation and delivery of Fund growth strategies and initiatives in collaboration with Union, Employers and other key stakeholders
  • Establish and maintain existing relationships with members and employers.
  • Manage assigned Fund employers and members, providing education and assistance to both groups.
  • Service and manage a portfolio of members & employers through regular engagement activities.
  • Ensure compliance with the Fund's requirements

Experience and background of the Ideal candidate

  • Financial services industry ( e.g. - Superannuation, Financial Advice ,insurance etc. ) experience is highly desirable
  • Must hold RG146 certification or obtain it within the probationary period
  • Demonstrated experience in providing exemplary service to members via multiple channels (written, over the phone, face to face)
  • Experience in a sales and business development roles on a business-to-business basis with a proven record of meeting targets
  • Strong interpersonal skills, particularly an ability to develop rapport and relationship with key stakeholders
  • Ability to communicate effectively with individuals with diverse backgrounds
  • Excellent communication skills and time management
  • Be highly self-directed, highly motivated, reliable and accurate
  • A valid unrestricted Driver's License is required

Why Join First Super

  • Attractive remuneration package with additional employer contribution to superannuation
  • Company maintained vehicle  and other tools of trade
  • Ongoing professional development and training opportunities
  • Supported by collaborative, diverse, and supportive team
  • Additional member benefits (of the relevant Enterprise Agreement) , including extra leave entitlements and Income Protection insurance

If this role aligns with your aspirations and you're seeking a new challenge, we welcome your application.

How to apply for this job

If this sounds like you, 'Apply Now' including a cover letter along with your CV.

Successful applicants will be required to complete a police check. To be eligible for this position you must be an Australian resident or Australian/New Zealand Citizen.

Please note that only shortlisted candidates will be contacted.

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