Customer Service Team Member

Hey customer service rockstar. You know what's not OK? Outdated systems, knotty processes and red tape stopping you from serving customers. You know there has to be a better way. You want to lead that better way. AMP Bank is that way…

If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience?

We're wondering the same thing.

We're building something new

We started with an idea: to disrupt the industry with a beautiful, brilliant banking solution designed specifically for small businesses and everyday Aussies. We added some curiosity and bravery. And we built a team of legends.

We've now launched the Bank, but it isn't static. This is a journey that's only getting started. Everything will be shaped by our customers, as we use insights to guide what features and functions, we build next.

This is your chance to help us build something people genuinely love. A bank that's with them, not above them. A tech-first banking experience built around their needs, to set a new standard in digital banking. Check it out:

We need industry stirrer-uppers

You know: non-conformers. Those who are compelled to do something different. Who care enough about the customer to ask the big questions no one else will. Who want to know what if. What if we tweaked this, or toggled that. You zig when everyone else zags, disagree without being disagreeable, and love the rush of starting something new.

Specifically, Customer Service and Onboarding Team Members who won't be boxed in by job title

In a customer-obsessed business, having a rockstar customer care team isn't just important—it's the entire plotline. We are literally building the team, so you'll be among the *first* to join us, setting things up from scratch and shaping the way we deliver for our customers. This means your role will change and grow over time.

With multiple roles available, you'll join our Customer Service team, supporting customer queries across a mix of digital channels - phone, email, live chat, and in-app messaging. But rest assured, this isn't your typical contact centre gig.

What makes this role different? It's all about you driving the customer experience. Forget unnecessary KPIs - success here is about making customers genuinely happy, not getting off the phone quickly. You will need to accommodate shift patterns in this role (between 8am and 8pm), and on the odd occasion there may be some weekend support required.

What matters

• Previous experience working in a fast-paced environment providing consistent and outstanding levels of customer service (hospitality and retail workers, we want to hear from you)

• Proven track record of taking ownership of customer issues and seeing them through to resolution

• Starting with the customer in mind

• Being curious, always asking why, what and how

• Playing as one team, making the Bank's goals our own

• Ability to deal with ambiguity and make informed decisions without always having all of the necessary information

What doesn't matter

You don't have to be from the finance world, as long as you're obsessed with creating 6-star customer experiences.

Imagine the lovechild of a fintech startup and a big four bank

Whilst we're starting from scratch, we're doing it with the backing of a tech platform that works (the same tech that fuelled Starling Bank's success in the UK) and the financial muscle of AMP's 175 year heritage.

For you it'll feel like working in a start up, without the personal risk of actually joining a start up

Take that. Add you. Shape who we become.

So, there are still a lot of unknowns. A lot of it will be trial and error and making mistakes, so you need to be comfortable with things not always going to plan. We are.

And we're 110% in this together. So, you won't go it alone, but you will be called to muck in and play your part. This is no place to hide. We want your ideas to be heard and celebrated. It's about moving fast, working together and being transparent in everything we do.

This is how we'll make AMP Bank happen.

It's not for everyone, but it might be for you

• Real ownership, early: You'll have the autonomy to own projects, make decisions, and make a genuine impact from day one. No waiting around—this is your chance to shape the future

• Cross-functional teams: You'll be working alongside tech, product, and customer teams. When something needs fixing, we fix it together. It's fast-paced, it's hands-on, and it's how real progress happens

• Startup vibes, no risk: It's the best of both worlds—think of it like a tech startup but with the security and backing of a well-established brand. All the excitement, none of the worry about whether your next pay cheque will come

• Growth opportunities: Whether you see yourself stepping into a leadership role and building your own team, or moving across different functions, there are real opportunities here. Internal movement is our thing, and as AMP Bank grows, so do you.

So, roll up your sleeves. There's work to be done.

Sure, it's going to be a fast, furious, challenging ride. It's new for us too. But that's the thrill of it. So, roll up your sleeves and burn your suit. There's work to be done.

Let's build the bank you wish existed

Let's get rid of the old school, the outdated and bank statements collecting dust on kitchen benches. And make AMP Bank the relatable, customer-obsessed bank we know it can be.