Operations Manager

2 weeks ago

Sydney, New South Wales, Australia SIRVA Pty Ltd Full time $80,000 - $120,000 per year

Functions and Responsibilities:

  • Provide strategic operational direction for Domestic and International Product in the branch and surrounding regions to ensure cost-effective freight movement while enhancing customer service.
  • Ensure all removals are undertaken efficiently, oversee and assist International Relocations in operational requirements, meeting Company Quality standards and customer requirements.
  • Arrange customer services for day-to-day operations of Domestic and International Relocations, ensuring timely and efficient uplift and delivery of consignments.
  • Liaise with customers and employees to ensure the smooth and efficient running of the Operations Department.
  • Monitor the performance of contract carriers, ensuring adherence to Allied quality standards and Company policies, and fulfillment of obligations under the Contract Carriers Agreement.
  • Manage container demurrage costs, ensuring efficient utilization of equipment and resources.
  • Assist the claims department to ensure customer complaints regarding damages or missing items are handled quickly and efficiently.
  • Administer clerical functions related to the Operations Department.
  • Provide and maintain a safe working environment by maintaining plant and equipment and providing necessary information, instruction, training, and supervision to ensure the safety of all workers and visitors on site.

Preferred Skills & Experience:

  • Excellent customer service skills
  • Strong interpersonal and communication skills
  • Problem-solving ability
  • Time management and organizational skills
  • Attention to detail and high level of accuracy

Required Certifications: None

Titles of Peer Roles within the Organization:

  • National Operations Leader
  • National Training Manager
  • In Home Sales Leader & team
  • Branch Administrators
  • State Commercial Managers
  • Customer Experience Leaders & team

Supervisory Responsibility:

  • Operations Schedulers
  • Removalists
  • Sub Contractors

Delegated Authority:

  • Direct operatives
  • Recommend the termination of owner-driver contracts with reference to Director Moving Services AUNZ
  • Recommend recruitment of operational staff with reference to Director Moving Services AUNZ
  • Discipline operatives with reference to the Director Moving Services AUNZ
  • Recommend alterations to operational procedures and systems to maximize efficiency and customer service, with reference to the Director Moving Services AUNZ
  • Expend Company Funds in accordance with Company Policy contained in the Company Policy Manual Section 2, Finance, No 2.4 - "Transaction and Signature Authority"

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