Customer Service Officer

3 days ago

Brisbane, Queensland, Australia Mercy Community Full time $60,000 - $90,000 per year

About the role

Mercy Community are on the search for an enthusiastic Customer Service Officer to join our Residential Aged Care team in Nudgee on a Permanent Full-time basis.

Provide a full range of administrative, reception, and customer service duties in support of service delivery to Residents, managers, staff and visitors. This role is the first point of contact for all incoming enquiries (on site, telephone, email and postage). This role is required to provide back up support for the admissions and staffing services functions as directed. This role will be based at our Residential Aged Care Facility based in Nudgee – 4 single-level buildings, as a unified community. The successful applicant will be joining a well skilled, positive team ready to support the newest team member

Salary commensurate with experience plus superannuation plus generous salary packaging available

This role includes but not limited to -

  • Reception Customer Service – reception duty, greeting residents and visitors, managing deliveries, respond to resident enquiries
  • Administration Support services – conduct site and administration induction for new staff members, maintain assigned registers and databases, attend meetings as required by the Senior Administrator or Care Leadership team, reconcile and distribute invoices, coordinate and distribute information and correspondence to staff and residents

About you

As the successful applicant, you will possess:

  • Tertiary qualification in business administration or equivalent experience
  • Intermediate skills with Microsoft Office (Word, Excel)
  • Strong skills in organisational and time management
  • Queensland Provisional Green or above Driver's License

Why Mercy Community

Mercy Community is a Catholic not-for-profit that provides a wide range of services supporting families, young people and the elderly. All our work is driven by our core values of Compassion, Integrity, Dignity & Empowerment.

Being part of the Mercy Community team, means you have access to some fantastic benefits, such as:

  • Increase your take home pay through the use of generous salary packaging - up to $18,550 per annum of your salary is available as a tax-free component
  • Pay for your Queensland Blue Card and NDIS Worker Screening Card when you need – saving you up to $144 if you need both cards
  • Provide you and your immediate family free, professional and confidential counselling services including specialised First Nations counsellors
  • Free annual influenza and/or other vaccination reimbursements
  • Benyfits – is an employee benefits program designed to help you save money on living costs

We also ensure all our employees have access to a wide variety of excellent learning and development tools to continue your professional and personal development. This includes making sure you have access to a range of other career pathways and opportunities across Mercy.

Please note, we will review applications as they are received and we may interview and appoint prior to closing date, do not delay in applying.

For any queries, please contact We do not accept applications via email so please ensure you apply online.

Mercy Community Services is a Circle Back Initiative Employer and commit to respond to every applicant.

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