Operations Manager

• Sydney CBD location (Darling Square & Darling House)
• Lead a passionate team and ensuring our residents have an unforgettable experience.

Who are we?

This opportunity sits within
Scape Australia
, one of the key brands under
The Living Company
umbrella. While you'll see this ad posted via The Living Company page, the role is directly part of Scape – Australia's largest provider of purpose-built student accommodation. At Scape, our mission is to create the best student living experiences on Earth, offering more than just a place to stay – we deliver safe, inspiring, and inclusive communities for over 19,000 students (and growing) across the country.

Key responsibilities

Here's a taste of what your day could look like:

• Lead, coach, and inspire a high-performing customer service team on-site.
• Plan and manage staffing to ensure seamless, high-quality service delivery.
• Support onboarding and on-the-job training for new team members.
• Collaborate with Facilities and Wellness & Hygiene teams to ensure standout presentation and maintenance.
• Manage arrears and ensure targets are met for collections and operational costs.
• Own the reporting process—track property performance and share insights.
• Partner with the leasing and marketing team to deliver successful campaigns.
• Help shape and hit revenue goals while keeping an eye on budgets and efficiencies.

What Makes You Successful

You're a people person who leads from the front—someone who thrives in fast-paced environments, loves solving problems, and genuinely cares about creating amazing experiences. You're as comfortable with spreadsheets as you are with conversations, and you know how to keep a team energised and on track.

Here's what sets you apart:

• You have 5+ years' experience in customer service or operations roles.
• You've managed strong, effective teams and know how to bring out the best in people.
• You understand how to manage budgets and drive results.
• You're highly organised, detail-oriented, and thrive in dynamic environments.
• You're confident, collaborative, and bring a hands-on leadership style.
• You're open to obtaining a National Criminal History Check and Working with Children Check.

Why you should join us?

At Scape/TLC, we don't just create a great place to work – we bring the good vibes every single day. Here's a sneak peek at some of the scape-tastic perks that come with joining our team:

• Your birthday, your way – Take a day off to celebrate however you like. It's your special day, after all
• Recharge with a Bueller Day – Need a breather? Enjoy a recharge day because we know life gets busy.
• 'Escapes' on us – You and a +1 can enjoy up to 5 nights free at any of our incredible buildings across the country. The ultimate staycation
• Generous referral bonuses – Know someone who would love Scape as much as you do? Refer them and be rewarded.
• Support when you need it – Access to EAP, Sonder, and all the tools to ensure you're feeling your best, in and out of work.
• Fitness perks – Enjoy access to Scape gyms and discounted memberships to Anytime Fitness to keep you moving and motivated.

Ready to Join the Scape Squad?

• This is your chance to be part of a growing business that's making a real difference for our students, stakeholders, and community.
• Hot tip: We review applications and contact candidates as they come in, so don't wait too long – the sooner you apply, the better your chances
• Click the button, send in your application, and let's get this Scape journey started

No Agencies
- unsolicited CVs will not be accepted at this time.

At Scape/TLC we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated.