Operations Manager

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.

We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.

We are Vicinity.

We're looking for an experienced Operations Manager to lead the seamless day-to-day running of our centre. This role is pivotal in ensuring our site operates at the highest standards of safety, compliance, and presentation while fostering a positive environment for our staff, contractors, retailers, and customers.

As the Operations Manager, you'll oversee all aspects of operations, including security, maintenance, and emergency preparedness. You'll be a strong people leader who can drive performance, manage budgets, build stakeholder relationships, and deliver an exceptional customer experience.

• Lead and develop a high-performing operations team, with regular coaching, reviews, and development planning.
• Manage contracts across security, cleaning, HVAC, vertical transport and other key services to ensure value and high-quality delivery.
• Maintain a safe, compliant, and well-presented centre that exceeds expectations for tenants, customers, and visitors.
• Oversee budgets, monitor operating costs, and drive cost-saving initiatives.
• Deliver on sustainability and ESG initiatives by identifying opportunities for energy conservation and waste reduction.
• Build strong partnerships with key stakeholders including contractors, tenants, emergency services, and local council.
• Lead emergency management procedures and ensure full compliance with all safety and regulatory requirements.

• Proven leadership experience in operations, ideally within retail or mixed-use assets.
• Strong background in managing operational contracts and complex building services.
• Skilled in budget management and driving financial efficiency.
• Experience delivering projects on time and within budget.
• Knowledge of health, safety, risk, and compliance frameworks, including emergency management.
• Ability to build strong stakeholder relationships and influence across diverse groups.
• A proactive problem-solver with strong attention to detail and a focus on continuous improvement.

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

• Birthday leave & purchased additional leave
• $1,000 worth of VCX securities rewarded for eligible team members
• Internal mentoring program
• Generous Parental Leave

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence.  They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you'd like to speak to someone to understand what it's like firsthand to work here, please reach out to our Talent Acquisition team.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:

Email:

Phone: (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.