Venue Operations

At Netball NSW we have an exciting job opportunity for a Full-Time Permanent Venue Operations & Events Coordinator. Join our team and be part of the home of Netball in New South Wales, where passion meets purpose in the heart of Sydney's sporting precinct located at Netball Central.

NETBALL NSW OVERVIEW

Netball NSW is a not-for-profit organisation, governed by a Board of Directors and managed by professional staff. Netball NSW is the peak state sporting organisation responsible for the governance, development, promotion and administration of netball throughout New South Wales and is a member organisation of Netball Australia.

Netball NSW provides the framework for approximately 115,000 registered members and over 150,000 total participants to enjoy netball at all levels throughout New South Wales. Our sport continues to grow both on and off the court and much of this success can be attributed to the wide range of programs, facilities and services Netball NSW offers to its members and participants - from the grassroots level through to the elite, professional level.

Netball NSW has a proud history of elite netball teams and athletes' performances in national and international competition. Over 300 athletes have proudly represented NSW in elite competition since the inception of the national netball league in 1997 and then the ANZ Championship saw the introduction of the Suncorp Super Netball, the top Australian domestic competition which includes two NSW elite teams, the NSW Swifts and GIANTS Netball.

PURPOSE OF THE POSITION

The purpose of the position is to provide quality and timely customer service to visitors, members, sponsors, staff and the public of Netball NSW at all times. This position is vital in making a positive impression to all people, and is responsible for management of the venue's events, competitions & casual bookings. As well as ensuring the facility is safe for all patrons.

Reporting to: General Manager - Venue Operations

Direct Reports: Venue Customer Service Officers

KEY RESPONSIBILITIES

Administration Tasks

Provide administrative services in the Venue Operations Area including:

• To ensure that bookings and events are invoiced and paid for in a timely manner.
• To carry out necessary administration tasks, including use of computers and software as prescribed.
• Ticketing system management across a range of ticketing platforms for internal and external hirers.
• Liaise with external contractors including cleaning, ticketing, security, fire wardens and catering.
• Liaise with Venue hirers regarding facility, equipment, technical and logistics requirements.
• Update booking system for internal and external hirers.
• Cover reception duties when required.

Communication

• Work closely with the Netball NSW Competitions Manager, Events Manager, other Netball NSW staff, venue hirers and venue tenants.
• Display and promote outstanding customer service, courtesy and assistance to all sports / users of the facility.
• Ensure high levels of customer service by improving all areas of event delivery, in conjunction with the rest of the Venue Operations Team.
• Update Netball Central social media pages with event details.

Venue & Event Operations

• Assist the GM - Venue Operations to help drive bookings/sales to maximise venue efficiency and use.
• Manage and coordinate event service contractors including security, fire wardens and medical staff appropriate with requirements of each event.
• Ensure the facility and equipment is maintained in a clean, safe, and tidy manner at all times.
• Prepare courts for sports bookings and assist external users with any extra equipment needs including line marking of sports courts as required by different hirers.
• Ensure the facility is prepared for the following event / booking / day, where necessary.
• Execute correct security procedures upon arrival or departure, including alarm activation/deactivation, external perimeter check, and internal facility check (i.e. doors, windows, lights and toilets).
• Basic cleaning duties as required.
• Work closely with the Venue Maintenance & Cleaning Coordinator to ensure that a high level of cleanliness is maintained in the venue and associated areas at all times.
• Ensure that the function room facilities are left fit for purpose for use by all users after every booking.

Staffing Management

• Supervise the work of casual staff members in the setting up and delivery of court bookings and events.

Reporting

• Ensure daily venue opening and closing checklists are completed and emailed to relevant parties.
• Receive and report on feedback from customers and clients and to actively make efforts to address any issues, seeking to identify continuous improvement opportunities wherever possible.
• Ensuring the safety of all visitors to the Centre and security of the building at all times, reporting and following up on venue maintenance/cleaning issues and reporting hazards and incidents as they arise.
• Maintenance items identified on checklists.

New Business & Sales

• Manage and respond in a timely manner to all business event enquiries that are received from the SOPA Business Events service.
• Practively seek relevant new business and sales to assist Netball Central to be financially sustainable.
• Produce monthly sales report highlighting efforts made in this area.

Fleet Management

• In liaison with GM - Venue Operations maintain the NNSW vehicle inventory.
• Ensure vehicle list is accurate and up to date.
• Assist the GM – Venue Operations, Finance Manager and CFO with ad hoc motor vehicle reporting requests.
• Maintain car registrations, insurances, servicing and roadside assist accounts.
• Collect and accurately log kilometre usage readings monthly for work vehicles.
• Update Employment Hero with MV information for employees
• Process any insurance claims.
• Deal with fines (parking/speeding etc) and stat decs.
• Liaise with staff and provide tri-monthly condition report on all vehicles.
• Manage pool car/van bookings for NNSW Staff

Relationships

Build and maintain a range of internal and external professional relationships including:

• Netball NSW Executive and Management teams
• High Performance teams and support staff
• NNSW Archivists
• External venue hirers
• Tenants
• Contractors & tradespeople
• Guests

SELECTION CRITERIA

Candidates for the position will require a range of personal and professional skills including:

Essential qualifications and experience

• At least 3 years' experience in a similar role
• A high level of computer expertise covering word processing, presentation software and Microsoft Office
• Fleet management experience.
• Current driver's license.
• Working with Children Check (WWCC)
• Proof of Covid-19 Vaccination

Knowledge and skills

• A demonstrated ability to address customer needs in a professional manner.
• Well presented
• Ability to multi-task and focus on several issues simultaneously.
• Exemplary and demonstrated written and verbal communication skills.
• Motivated and proactive with an ability to use initiative to solve problems.
• Attention to detail.
• Ability to meet deadlines in a challenging work environment.
• Ability to work with people across all levels of the sport, including Netball NSW staff, in a collaborative manner

Personal attributes

• Professional, adaptable and proactive attitude.
• Ability to work autonomously and possess superior organisational skills.
• Problem solving
• Customer focus
• Passionate and prepared to go above and beyond.
• Work Health and Safety
• Commitment to Netball NSW Values.

Working With Children Check (WWCC)

In accordance with Child Protection legislation candidates will be required to provide a paid Working With Children Check (WWCC) clearance number for verification by Netball NSW prior to employment at their own cost.

EQUAL EMPLOYMENT OPPORTUNITY

Netball NSW is committed to providing equal employment opportunities. We encourage applications from people from diverse backgrounds including but not limited to, Aboriginal and Torres Strait Islander people; people from culturally diverse backgrounds; young people; older workers; people with disabilities; the LGBTQIA+ community; and other under-represented groups.

CHILD SAFE ORGANISATION

Please note: Netball NSW is committed to protecting Children from harm. We require all applicants that will work with children to undergo an extensive screening process prior to appointment. All candidates must have a valid Working with Children Check.

WHY WORK FOR US?

NNSW strives to offer a range of benefits to support a healthy work environment and a sustainable work-life balance, no matter your role and stage in life.

• Additional leave day for your Birthday;
• Free parking for those that have to drive to work or 800m walk to Sydney Olympic Park Train Station;
• NNSW funded membership with the Connected Membership exclusively for Sydney Olympic Park employees, residents and students providing everyday discounts and exclusive offers including free admission offers and discounted tickets for events at Sydney Olympic Park.
• Free and discounted tickets to NSW Swifts and GIANTS Netball home games;
• Pawsivity - bring your four-legged friend to work so you can enjoy their happy presence while you work;
• Wellness programs including: our Employment Assistance Program (EAP); NNSW lunchtime league social sports teams in volleyball, netball, soccer and touch footy.