Guest Service Agent

2 days ago

Southbank, Victoria, Australia Langham Hotel Melbourne Full time $60,000 - $80,000 per year

Are you passionate about delivering exceptional Guest service?

The Langham Hotel Melbourne is currently looking for dynamic experienced Customer Service professionals to join our team to work as Guest Service Agent working rotating shifts

This is an exciting opportunity for you to showcase your Customer Service  skills and grow your Hospitality skill set.

This  position is an integral part of our high performing hotel team, and a key contributor to our hotel's ongoing success.

Your responsibilities will include:

  • Your dynamic confident personality will provide the highest level of guest service throughout every interaction with our guests, (i.e. check in/out, enquiries, foreign currency exchange, night audit functions and telephone switchboard operation).
  • To have complete knowledge of all room categories and rates.
  • Experience working with the ''Opera'' PMS with a minimum of 2 years is highly regarded.
  • To provide information on all facilities provided within the hotel complex; operating hours, costs etc.
  • To anticipate guest needs and handle guest enquiries in a helpful, attentive & friendly manner.
  • Take hotel reservations as required outside the Reservations department operating hours.

For this role, your attributes will be inclusive of the following:

  • Being able to engage and build rapport with our guests to deliver positive personalised service and identify individual guest preferences
  • Excellent presentation, communication and people skills combined with a confident, efficient and friendly disposition.
  • Hotel experience is not mandatory but proven experience delighting your customer is
  • A high level of numeracy, literacy and problem solving skills will be highly regarded
  • Excellent telephone skills.
  • Availability to work rotating shifts , full time or part time role

In return for your expertise and professionalism, you will be rewarded with hotel discounts worldwide, discount car parking, uniform provided and laundered, subsidised staff dining, and opportunities to learn new skills and grow your career.

We are looking for the 'right' candidates, who lead by example and thrive on teamwork delivering a positive and memorable service experience with every guest.

If you think this is the right role for you, apply now Come join our team

GROOMING - Naturally in the service industry high standards of personal presentation and grooming are of the highest importance. This must be present throughout the interview process.

EQUAL OPPORTUNITY EMPLOYER – The Langham, Melbourne is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.

  • Hotel All-Rounder

    2 days ago

    Southbank, Victoria, Australia MERCURE IT Full time $45,000 - $60,000 per year

    Job DescriptionBe part of the excitement of Accor family, with limitless career opportunities and incredible benefits.We are seeking energetic and enthusiasticHotel All-Rounderto ensure exceptional service is provided to our guests at all times, making them feel both welcome and comfortable.What will you be doing?Deliver service excellence, from check in to...

  • PLAYit Casual Team Member

    1 week ago

    Southbank, Victoria, Australia PLAYit Games Full time $24,950 - $36,780 per year

    About UsAt PLAYit, we're more than just mini golf and arcade games; we're a destination for fun, laughter, and connection. Our mission is to provide a safe, exciting, and welcoming environment where guests of all ages can create lasting memories. We take pride in delivering exceptional service and unforgettable guest experiences every single day.Position...

  • Customer & Client Services Manager

    2 days ago

    Southbank, Victoria, Australia Orikan Full time $120,000 - $180,000 per year

    Job Type: Permanent - Full TimeLocation: South Wharf, Melbourne, 3006Job Category: Call Centre and Customer ServiceAbout OrikanOrikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications,...

  • Hotel All-Rounder

    2 days ago

    Southbank, Victoria, Australia Mercure Full time $45,000 - $65,000 per year

    Company DescriptionAccor is the world's largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.This...

  • Casual Sommeliers and Junior Sommeliers

    1 week ago

    Southbank, Victoria, Australia Atlantic Group Hospitality Full time $60,000 - $80,000 per year

    About The Atlantic:Atlantic Group Hospitality is renowned for delivering exceptional dining experiences across Melbourne. The Atlantic Restaurant, our flagship seafood restaurant, is located in the heart of Southbank and offers an upscale dining experience featuring the freshest seafood, seasonal ingredients, and stunning waterfront views. We are passionate...

  • Food & Beverage Shift Leader

    2 weeks ago

    Southbank, Victoria, Australia Strato Melbourne Full time $60,000 - $120,000 per year

    STRATO Melbourne is one of the city's most exciting premium dining and event destinations, offering spectacular views, exceptional service, and a vibrant atmosphere. We are now seeking a passionate and motivated Food & Beverage Shift Leader to join our team.In this role, you will guide the front-of-house team to deliver an exceptional guest experience....

  • Duty Manager

    13 hours ago

    Southbank, Victoria, Australia Marmont Bar Full time $90,000 - $120,000 per year

    Job Title: Duty ManagerLocation: Marmont, Crown Casino, MelbourneEmployment Type: Part-timeAbout Marmont:Marmont is a Californian inspired Eating & Drinking House located on the Yarra River.With a diverse selection of flavours, Marmont will focus on a large selection of small plated items with an emphasis on sharing and building a meal out of this extensive...

  • Porter LUXURY BRAND

    2 days ago

    Southbank, Victoria, Australia Langham Hotel Melbourne Full time

    The Langham Hotel Melbourne is currently looking for casual Porters to join our team.You will have the opportunity to work with the Front Office Team which consists of approximately 60 colleagues. This is an exciting opportunity for you to grow your hotel skill set to build a career within The Langham, should you be determined and dedicated.This is an...

  • Front Office Overnight Supervisor

    2 days ago

    Southbank, Victoria, Australia Marriott International Full time $60,000 - $90,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationAC Hotel Melbourne Southbank, 201 Normanby Road, Southbank, Melbourne, Victoria, Australia, 3006SchedulePart TimeLocated Remotely?NPosition Type Non-ManagementAt AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Through overthinking...

  • Bell Attendant

    2 weeks ago

    Southbank, Victoria, Australia Crown Resorts Full time $40,000 - $60,000 per year

    Company Description BETTER BEGINS HERE Crown Resorts is a great place to visit – and an even better place to work. It's a place where you can play your part in creating joyful experiences for our guests and team members. We value passion, creativity, and a drive for positive change. Here, you'll be part of a supportive team, empowered to explore more,...