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Business Support Officer – Pre-Employment
2 weeks ago
Business Support Officer – Pre-Employment & Post Injury
Location: Cronulla, NSW (Hybrid)
Must reside in Sydney or surrounding areas
FPES is a leading Australian-owned organisation specialising in Pre-Employment Screening and Post-Injury Solutions, proudly partnering with a large number of national employers across a wide range of industries.
We are currently seeking an enthusiastic and motivated Business Support Officer to join our dynamic, fast-paced team based in Cronulla, with the flexibility to work on a hybrid model of office & from home.
This role is ideal for someone with experience in the Pre-Employment medical screening sector—particularly those familiar with driver medicals, audiometry testing, and liaising with GP clinics, allied health providers, and third-party medical centres.
What We're Looking For
We are seeking someone who brings:
- 5+ years of administration experience, preferably in a healthcare, medical, or occupational health setting
- Strong reception and admin skills with the ability to manage a fast-paced workflow
- A friendly, approachable personality and the ability to work well within a supportive team
- Confident and professional communication when engaging with clients, candidates, and healthcare providers
- Proven experience making appointments for physiotherapists, GPs, or occupational health providers
- Experience handling high-volume inboxes and soft phone systems
- High attention to detail when managing sensitive client and candidate records
- Strong organisational and multitasking abilities
- Resourcefulness and proactive problem-solving in day-to-day operations
Key Responsibilities
In this role, your day-to-day will include:
- Managing incoming calls via our soft phone system
- Handling a busy shared inbox
- Booking appointments for medical assessments (e.g., driver medicals, audiometry, physiotherapy)
- Coordinating with medical clinics, allied health professionals, and employer contacts
- Creating and maintaining accurate client and candidate profiles
- Following and improving existing office and workflow procedures
- Providing high-quality customer service and support to clients and candidates
This is an exciting opportunity to become part of a growing organisation that makes a tangible impact on workplace health and safety outcomes across Australia.
If you have a background in Pre-Employment medicals, allied health administration, or occupational health coordination, we'd love to hear from you.
