Operations Lead

5 hours ago

Sydney, New South Wales, Australia The Onset Full time $80,000 - $120,000 per year

Job Description
An opportunity for an experienced Online Gaming Operations Manager to lead and optimise an innovative digital gaming platform.

You will oversee all operational policies, player activity, compliance, and payment processes, ensuring a safe, fair, and seamless experience for our users.

What you will do?

  • Plan & Manage Operations: Oversee all gaming activities, including compliance, KYC, deposits, withdrawals, and betting activity.
  • Payments & Risk: Process withdrawals efficiently while monitoring for fraud and ensuring risk controls.
  • Fraud Prevention: Detect and act on financial or betting-related fraudulent activity.
  • PSP & Crypto Management: Manage payment providers and crypto wallets; optimize acceptance rates and transaction flows.
  • Process Development: Create and maintain operational policies; ensure compliance with licensing regulations.
  • Analytics & Reporting: Monitor key metrics and variances; provide daily performance insights.
  • Customer Escalations: Handle complex account issues, enforce platform rules, and manage account suspensions.
  • Credit & Promotions: Monitor bonus usage and promotional credits to manage liability and revenue.
  • Game Provider Coordination: Manage game promotions and performance, including RTP and engagement metrics.

What We're Looking For?

  • Proven experience in online gaming operations - MUST
  • Experience in sports betting or sweepstakes operations (preferred)
  • Strong knowledge of digital gaming platforms, analytics tools, and tracking systems
  • Familiarity with gaming licensing regulations (e.g., Curacao, Anjouan)
  • Excellent analytical skills for monitoring activity, managing risk, and preventing fraud
  • Ability to work independently and collaboratively in a fast-paced environment

Why you will love this role?

  • Work at the forefront of online gaming, developing and implementing key technologies that create real value for our customers.
  • Be part of a team committed to making an innovative impact in the gaming industry.
  • Flexible work setup- Fully remote

For more information, contact Karen at The Onset , Email Call or apply online.

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