Operational Delivery Lead

1 week ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time $120,000 - $180,000 per year

See Yourself in the Team

The End User Experience team, a part of the Global Technology Services group, are dedicated to delivering the best workplace technology experience for all functions across CommBank. We provide the latest tools, technology, and resources, to enhance the ways our teams work together, and empower our people to achieve more, ultimately delivering the best outcomes for our customers.

Colleague Support, consisting of IT Service Desk, Self-Service, ChatIt, Continuous Service Improvement and EUX Operations, and are passionate about removing the complexity of IT so our business can focus on delivering better outcomes to our customers.

Do Work That Matters

Reporting to an Operations Delivery Manager, you will partner with a wider team of highly skilled engineers, to ensure the 24/7 protection of End User technology services. You will engage on an on-call roster, leading your team in timely incident remediation and reporting on post incident reviews. To achieve this, the owner of this role will;

  • Manage the execution of a ITSM Operations practice such as service desk, service requests, monitoring & event management, incident, and problem management, infrastructure, and platform management
  • Ensure ITSM Operations governance systems are adhered to by team.
  • Ensure ITSM Operations practices enable service stability and availability.
  • Identify and lead improvements to operational practices.
  • Ensure ITSM Operations teams work collaboratively with all parties to achieve an optimal balance of effective and efficient service delivery and support.
  • Role model continuous improvement mindset to team and embeds in IT service management interactions; initiates and manages continuous improvement initiatives.
  • Demonstrate strong analytical capability by turning incident data into actionable trend insights.

What you'll need to succeed

  • Demonstrable experience and success in a similar Operational Delivery Lead role or in a position where this is the next step in your career.
  • Comprehensive understanding of IT Operations and Incident Management.
  • Clear and effective communication skills, particularly in high pressure situations.
  • Excellent stakeholder engagement, management, and problem-solving skills
  • Effective at leadership and collaboration skills at all levels.
  • Strong analytical skills, with a mindset of data-driven decision-making.
  • Availability to be on an on-call roster.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 19/11/2025

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