Loyalty Performance Manager

Company description:

The Metcash story began from the humble origins of our first family-owned corner store in 1927. And for almost 100 years since then, we've been backing independents and strengthening the communities we operate in.

Today, Metcash (ASX: MTS) is Australia and New Zealand's leading independent retail partner and wholesaler in the food, liquor, hardware, and tools industries, with sales of $19.5 billion in FY25. We provide our network with marketing, purchasing, warehousing, distribution and systems support.

Job description:

At Metcash, you're part of something bigger. We've got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

At Metcash Food, we're the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With a range of trusted independent brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love most.

About the Opportunity

At Metcash, we're not just supporting independent retailers - we're transforming the way they connect with their customers. As our Loyalty Performance Manager, you'll be the engine behind our digital loyalty programs, driving smarter, sharper, and more personalised shopper experiences.

You'll lead the charge in optimising performance across our digital channels, working with passionate teams to deliver the right offers to the right people at the perfect moment. Your work will directly impact sales, supplier partnerships, and customer loyalty across the country. If you're a strategic thinker with a passion for digital innovation and customer engagement, we want you on our team

In this Role

• Lead and support a high-performing team, ensuring all deliverables are met to the highest standard and aligned with business goals
• Collaborate with the Retail Media Network and Merchandise teams to deliver compelling shopper offers, enhance loyalty mechanics, and create relevant, engaging customer experiences
• Respond to performance insights by planning and executing additional activity based on shopper behaviour, segmentation shifts, and sales trends
• Partner with key stakeholders - including Digital Campaigns, Conversion & Reporting, Loyalty Execution, and Planning Managers to bring multi-channel campaign strategies to life
• Leverage our Customer Data Platform (CDP), Campaign Execution Manager (CEM), and Email Service Providers (ESPs) to ensure accurate customer targeting, campaign scheduling, and seamless delivery
• Work closely with Engineering teams to drive product enhancements, feature iterations, and the development of robust attribute and event modelling
• Transform data into actionable insights, using shopper behaviour, purchase frequency, and lifetime value to inform campaign planning and continuous improvement
• Champion compliance and best practices, ensuring all campaigns and data usage align with the Spam Act, Privacy Act, and Australian Privacy Principles

You're Likely a Match If

• 7+ years' experience in digital journey or loyalty roles, with a strong focus on delivering impactful loyalty initiatives
• Proven track record of driving return on investment through data-led marketing and loyalty campaigns
• Advanced knowledge of campaign management platforms, with hands-on experience using tools like Customer Data Platforms (CDP's), Customer Engagement Platforms (e.g., Braze), and ESPs
• Proficiency in SQL and the ability to interpret campaign performance data to inform strategy and optimisation
• Strong stakeholder management skills, with a demonstrated ability to build collaborative relationships across cross-functional teams
• Experience leading and developing high-performing teams, with 3+ years in a people management role
• Working knowledge of HTML, Adobe Creative Suite, Figma, and Segment, enabling effective collaboration with design and technical teams
• Exceptional planning, attention to detail, and communication skills, ensuring seamless execution of complex, multi-channel campaigns

What's on offer

We're proud to offer a workplace that supports your well-being, growth, and belonging:

Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

Career Growth: Endless learning and development opportunities

Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

Inclusive Culture: Bronze Employer for LGBTQ Inclusion

Neutral Pay Gap: Gender pay gap under 5% (WGEA

Mental Health: Gold accreditation by Mental Health Australia

Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger

Metcash is Australia's leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the 'Best Store in Their Town' by providing merchandising, operational and marketing support.

We're committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.