Senior Product Designer

1 week ago

Eveleigh NSW Central Ave, Australia Commonwealth Bank Full time $104,000 - $130,878 per year

About Us

At CommBank, we're committed to helping people and businesses move forward financially. Our Group Fraud and Scam Technology, Group Security leads the way in applying cutting-edge technology and operations across the bank, from customer-facing platforms to internal tools. Join a team recognised for its world-class infrastructure, agile processes, and innovation in digital banking.

About The Role

As a Senior Product Designer, you'll play a pivotal role in shaping customer experiences across our Fraud and Scam Management Platform. You'll lead discovery and design efforts, collaborate with cross-functional teams, and ensure solutions are both desirable and technically feasible.

Key Responsibilities

  • Lead discovery and research to uncover customer problems and inform product strategy

  • Translate insights into user flows, prototypes, and specifications

  • Design wireframes and documentation aligned with our design system

  • Apply systems and design thinking to digital and physical service environments

  • Champion inclusive, accessible, and customer-centric design

  • Contribute to product strategy and roadmap using data and design thinking

  • Facilitate design critiques and agile ceremonies

  • Evolve our design system for scalability and consistency

  • Measure post-launch impact and iterate based on insights

  • You'll work closely with technical delivery squad

Experience & Skills

Essential:

  • Proven experience designing digital products end-to-end in cross-functional teams

  • Expertise in at least one domain:

    • Cards (AS2805, ISO8583, 3Ds, Tokenisation etc)

    • GenAI

    • Payment (NPP, MPS, Digital banking)

    • Graphic DB

    • CommBiz

    • Pega case management and design

  • Strong SQL and data analysis skills

  • Experience with system integration (API, Kafka, MQ, TCP/IP)

  • Excellent communication and stakeholder management skills

Desirable:

  • Fraud and Scam domain knowledge

  • SAS Fraud Management experience

  • Experience with ETL, PRM, migration projects

  • Agile methodology exposure

  • Familiarity with vendors like MasterCard, Visa, DXC, FIS, Ethoca, Fircosoft, RSA, Pegasus

Ready to make a difference in financial security and customer experience? Apply now

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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