Product Owner, Digital

Product Owner, Digital

**Product Owner (Senior Manager), Digital**

**Multiple Roles**
- You are a digital expert, passionate, innovative and a big thinker.
- We are Australia's largest digital bank.
- Together we can impact and improve the financial wellbeing of every customer.

**About the business**

Retail Banking Services (RBS) provides simple, convenient and affordable banking and general insurance products and services to personal and private bank customers, helping them manage their everyday banking needs, buy a home, protect their assets or invest for the future.

In the Customer Engagement & Digital team within RBS, we are responsible for leading our retail end-to-end digital-first customer experience strategy, driving innovation, improving customer engagement and creating new business opportunities through partnerships, ventures and the Group's digital ecosystem.

**About the role and team**

This digital team consists of seven crews that are aligned with business products and operations. There are several Product Owner roles available across multiple crews.

Each Product Owner of our full stack squads will need experience in product strategy, have excellent prioritisation skills and excellent stakeholder management and collaboration skills.

**PO - Technology Foundations - SENSE Platform Enablement**

The SENSE squad has an established vision - to create a real-time big data platform that powers tomorrow's intelligent digital experiences. The Product Owner for SENSE will be responsible for setting and executing on the SENSE data serving tier strategy, that aims to support our digital experiences across the Commbank App and Netbank and ultimately to achieve the squad's vision. A solid understanding of cloud infrastructure, mapping technical dependencies, and a willingness to get hands on with the technical details will be advantageous, as well as strong problem solving skills to work with other Product Owners in identifying how the platform can help support our customers.

Platform/technology domain experience will be advantageous given this Product Owner's 'customers' will be other product development teams.

**PO - Technology Foundations - Platform Modernisation**

A new major program of work that seeks to decompose a monolithic legacy platform that is the backbone of both Netbank and the Commbank App and transfer it to a modern cloud-based platform. Five squads (two in Sydney, 3 offshore) will work together to decommission, transfer, or redesign and rebuild components on our new future-facing platform.

Platform/technology domain experience will be advantageous given this Product Owner's 'customers' will be other product development teams.

**PO - Money Movement & Fraud - Card Modernisation**

Supporting a significant project to simplify and modernise the products, processes and infrastructure supporting our Cards offering. This is an opportunity to reimagine the digital customer experience for Cards. One Squad will be supporting the CommBank App experience, and the other NetBank.

**All Product Owner role activities will include (but are not limited to)**:

- Being accountable for addressing impediments, driving decisions, and resolving escalations.
- Acting as the voice of the business and customer and translate this for the team to coordinate a 'one-team' approach to problem solving.
- Providing clear lines of communication with our stakeholders on the product roadmap and prioritisation decisions.
- Identifying, articulating and managing risks and compliance across streams of work.
- Incorporating design thinking and analytics to inform product design.
- Leading and developing the product roadmap, and engagement with senior stakeholders/ business units to manage the delivery of product roadmap.
- Leading the squad day-to-day to deliver change and lifecycle activities.
- Maintaining a healthy prioritised Backlog to deliver business and customer outcomes.
- Managing senior business and technical stakeholders to ensure that prioritisation is understood and agreed to.
- Managing the squad's performance to defined objectives including OKR tracking, etc.

**We're** **interested in hearing from people who are**:

- Deeply passionate and curious about the ways our customers interact with our different channels, and champion the voice of our customers at every possible chance.
- Are passionate about building digital experiences, and passionate about driving the next evolution of our digital architecture.
- Are experienced in definition of product roadmaps, delivery of product vision.
- Proven experience in influencing work and priorities through stakeholders
- Proven experience leading teams
- Experience with Agile methodology, working within an Agile Matrix would be ideal.
- Prior experience as a product owner in this space would be highly desirable, but not a must.

These roles are exciting, ambitious and primed for change. If you're interested in leaving your mark on our web
- and app-based expe