Costumer Service Coordinator

6 days ago

Adelaide, South Australia UPL Full time $60,000 - $90,000 per year

UPL is a global provider of sustainable agriculture products and solutions, with annual revenue exceeding $6bn. We are a purpose-led company. Through OpenAg, UPL is focused on accelerating progress for the food system. We are building a network that is reimagining sustainability, redefining the way an entire industry thinks and works – open to fresh ideas, innovation, and new answers as we strive towards our mission to make every single food product more sustainable. As one of the largest agriculture solutions companies worldwide, our robust portfolio consists of biologicals and traditional crop protection solutions with more than 14,000 registrations. We are present in more than 130 countries, represented by more than 10,000 colleagues globally.

The Role

As a
Customer Service Coordinator
, you'll play a pivotal role in ensuring customer satisfaction and driving business growth. You'll be responsible for the timely and accurate fulfilment of customer orders, materials management and providing excellent support to our commercial team. Based in our Adelaide Head Office, you'll be the key liaison between our customers and internal teams.

Key Responsibilities

Customer Order Fulfilment

  • Coordination (utilizing GBS) of order entry, availability checking, delivery and invoicing
  • System price maintenance and verifications
  • Rework activity – credits, debits, returns.
  • Maintenance of key master data

Call Centre/Customer Support

  • Answering queries and addressing complains from internal and external customers.
  • Management of customer relationships
  • Maintenance of customer interaction database.
  • General business inquiries.

Logistics Support

  • Rework activity relating to claims and damages.
  • Scheduling and coordination of dispatches and deliveries.
  • Ad hoc support of warehousing activities.

Sales Support

  • Reporting as required to internal business partners.
  • Provision of information relating to stock availability and customer issues.

What We Need To See From You

  • You have proven experience in customer service, order fulfilment, and logistics support roles.
  • You possess excellent communication and interpersonal skills, enabling you to build strong customer relationships.
  • You are detail-oriented, with the ability to multitask and prioritize in a fast-paced environment.

If you're passionate about delivering exceptional customer service and thrive in a dynamic, collaborative environment, we want to hear from you.

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