Conference & Events Coordinator

6 hours ago

Melbourne, Victoria, Australia Novotel Full time $55,000 - $80,000 per year
Company Description

Novotel Melbourne Glen Waverley is a successful 4.5 star hotel comprising 200 guest rooms, restaurant/bar &  conference facilities, situated in a bustling business district and at the gateway of the Dandenong Ranges

Join a Hotel that is part of something bigger We're a proud member of the Accor network, a global hospitality family with 45+ brands, 5,500 hotels, and a commitment to responsible, heartfelt service. Here, we believe in your potential and back it up with real opportunities for growth.

Job Description

What you'll be doing:

  • Sales & Client Engagement: Proactively support the sales process by preparing compelling conference proposals and following through with timely, professional communication; actively listen to client needs and translate their vision into tailored solutions that drive bookings

  • Proposal Development: Assist in crafting detailed, accurate quotations for conference proposals, including venue selection, function requirements, menu options, and accommodation packages, balancing client expectations with revenue opportunities

  • Client Relationship Management: Serve as a responsive point of contact for clients, building rapport through attentive service and anticipating needs to create seamless, memorable experiences from inquiry to event execution

  • Cross-Department Collaboration: Partner with operations, food & beverage, front office, and other hotel departments to ensure flawless event delivery, acting as the central coordinator who keeps everyone aligned and informed

  • Administrative Excellence: Produce high-quality documentation including correspondence, memos, Banquet Event Orders (BEOs), Daily Event Sheets, forecasts, and reports with meticulous attention to detail and in accordance with hotel standards

Qualifications

What We're Looking For

  • Experience: 1-2 years in events, hospitality, or sales administration, though we welcome motivated graduates and career-changers eager to launch their events career, we're committed to developing your potential
  • Skills: Strong administrative capabilities with exceptional attention to detail, excellent written and verbal communication, ability to manage competing priorities under pressure, and meticulous follow-through from initial inquiry to post-event wrap-up
  • Mindset: Sales-driven and proactive with a passion for creating exceptional guest experiences; service-focused with a natural ability to anticipate client needs and exceed expectations
  • Technical Aptitude: Familiarity with Opera Cloud, and booking platforms is advantageous
  • Attributes: Ambitious self-starter who thrives in a fast-paced environment, detail-oriented problem-solver, collaborative team player with a positive attitude and genuine enthusiasm for the events industry
Additional Information

What's in It for You

  • Employee Heartist Card: Discounted rates at Accor hotels worldwide
  • Learn and grow: Access to Accor Academies and global development pathways
  • Advance your career: Within one of the world's largest hospitality networks
  • Make an impact: Contribute to sustainability and community initiatives
  • Perks: Free onsite parking, duty meals, and all the coffee you can drink

Ready to Lead with Heart?

If you're ambitious, culturally aligned, and ready to make your mark, we'd love to hear from you.

Become a Heartist and help us write the next chapter.

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