Conference & Events Services Manager

Company Description

Sofitel Melbourne On Collins stands as the pinnacle of luxury in the heart of Melbourne's vibrant city center. Combining French elegance with modern luxury, we offer unparalleled experiences for our guests, from exquisite dining to immersive cultural events.

Experience unparalleled luxury at the prestigious Paris End of Collins, nestled in the heart of Melbourne's vibrant theatre and business districts. Our exquisite 5-star hotel features 363 rooms, each offering breathtaking views of the iconic Melbourne skyline.

Elegantly Chic Venue Spaces:

• Explore our collection of 12 elegantly chic and versatile venue spaces tailored to meet your every need. Whether hosting grand events for up to 1,000 guests in our prestigious Grand Ballroom or conducting intimate executive meetings, each space is meticulously crafted to surpass expectations.

Restaurants, Bars & Events venues:

• No35 Restaurant: Indulge your senses with sophisticated modern dining infused with vibrant contemporary French flair at No35 restaurant.
• Atrium Bar on 35: Discover refined exclusivity as you savor unique signature cocktails amidst an elegant ambiance at Atrium Bar on 35.
• Club Lounge: Immerse yourself in an elevated French joie-de-vivre experience at our exclusive Club Lounge, reserved for our esteemed club guests.

Job Description

As the Conference and Events Services Manager, you will be responsible for building and nurturing strong relationships with clients while overseeing every aspect of their events from initial planning through to successful execution. You will act as the key liaison across all departments, ensuring seamless communication, exceptional service delivery, and the highest standards of a five-star experience that consistently exceeds guest expectations.

Main responsibilities:

• Complete organisation of conference and event activities from confirmation to post-event follow-up in order to ensure client satisfaction.
• Follow up all logistics arrangements, including pre and post events payment, and upselling to clients to achieve maximum revenue and profit potential while satisfying guests needs and achieving Hotel budget guidelines for enquiries.
• Prepare Banquet Event Orders (BEO's), action plans and other relevant paperwork to effectively communicate guest needs to internal and external sources.
• Ensure full prepayment are received prior to event's date.
• Use of Delphi FDC to prepare proposals and contracts of social events' enquiries.

Qualifications

• Minimum 2 years experience in a similar style of conference operation, preferably including 5 star experience.
• Minimum 3 years experience in a Conference or Hotel sales role.
• Projects professional image at all times through personal presentation / interpersonal skills.
• Desire and ability to train and develop staff.
• Maintains awareness of industry trends in service, product and presentation.
• Initiates contacts and establishes rapport easily.
• Asserts point of view directly yet tactfully.
• Organises time and work efficiently.
• Effective numeracy, verbal and written communication skills
• Has the ability and willingness to undertake further development
• Appreciates and maintains an effective outlet for stress
• Aptitude for developing promotions and marketing
• Willingness to work weekends and public holidays as part of the job role

Additional Information

Benefits and Perks:

Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We offer our Heartists:

• Build a career with the largest hotel group in the Pacific
• Central accessible location in Melbourne's CBD
• Complimentary Dry Cleaning
• Complimentary hotel stay package for your work anniversary
• Worldwide employee and family and friends benefits at Accor Hotels