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End User Support
2 weeks ago
Start your next journey with us and drive towards success
ConnectEast is the owner and operator of EastLink, Melbourne's second fully electronic tollway. Since opening in June 2008, EastLink has established a reputation as one of Melbourne's busiest and safest motorways. ConnectEast participates in an annual international sustainability assessment (GRESB) and in 2024, earned the #1 position for the third year in a row in the motorways maintenance and operations category.
About the role:
We're looking for an enthusiastic End User Support Engineer to join our Information Technology team at EastLink. This role provides technical support across all departments, ensuring smooth operation of ICT systems and telephony infrastructure.
In this role, you will (but not limited to)
- Troubleshoot desktop and application issues, performing root cause analysis and resolution.
- Support telephony systems (including IVR), working with third-party vendors.
- Maintain system documentation and ensure desktop builds meet standards.
- Liaise with vendors and service providers for updates, patches, and infrastructure maintenance.
- Adhere to ITIL and Change Management processes.
- Assist with user account administration and disaster recovery planning.
The ideal candidate with have:
- A tertiary qualification in IT or equivalent experience months).
- Strong problem-solving and analytical skills.
- Experience with call centre telephony systems and KPIs.
- Proficient in Microsoft systems; ITIL knowledge preferred.
- Excellent communication, attention to detail and the ability to work independently and under pressure.
- A willingness to grow and learn in a dynamic environment.
Why join us?
We provide a nurturing environment allowing employees to grow and develop within an inclusive environment. We offer free counselling services through our Employee Assistance Program, and you will have access to ConnectEast's Wellbeing program, including morning teas, onsite massages, and fitness program. We also offer an onsite micro market and café, which includes free coffee and fruit.
Ready to apply?
In your application, please highlight relevant skills and experience that you can bring to this role.
Appointment to this position is subject to a National Police Clearance and your eligibility to work in Australia.
If this role sounds of interest to you, please refer to the Employee Information Kit at for more information.
Applications must include a cover letter and current resume and must be submitted prior to Close of Business on Friday 26th September 2025.
- ConnectEast values and embraces diversity and inclusion within our employee group. We areOne Teamworking seamlessly together.Safetyis at the forefront of our decision making. We areAccountablefor our actions and deliver on our commitments. We respect one another andWe Carefor every one of our employees, colleagues, customers and the environment.
