Medical Administration Officer

2 weeks ago

Brisbane, Queensland, Australia Australian Veteran Health Services Full time $80,000 - $120,000 per year

Join Our Team Supporting Veterans

Are you an experienced and compassionate Medical Administrator looking for a role where you can truly make an impact? Do you thrive in a fast-paced environment and love being part of a supportive, purpose-driven team? If so, we'd love to hear from you

ABOUT US:

Australian Veteran Health Services (AVHS) is a unique, multi-disciplinary medical service supporting former and current Defence personnel as they transition to civilian life. Established by Veterans for Veterans, we work collaboratively with established medical and ex-service organisations to provide DVA claims support, Permanent Impairment Assessments, Veteran Review Board (VRB) reports, and ADF Transition Medicals.

ABOUT THE OPPORTUNITY:

Supporting our team of psychologists, psychiatrists and social workers you will be responsible for diary management, relationship management and providing warm support to veterans. You will play a vital role in ensuring a smooth and professional experience for our veterans and their families buy providing accurate information and maintaining documentation.

ABOUT YOU:

You are highly experienced with a background in medical administration and are passionate about what you do. With strong interpersonal and communication skills, you build trusting relationships and can navigate multiple stakeholders with confidence.

Key Responsibilities

  • Managing client and clinician needs, including answering calls, emails and scheduling appointments.
  • Handling veteran inquiries with care, professionalism and confidentiality
  • Processing documentation including, Medicare and DVA claims
  • Ensuring compliance with healthcare regulations
  • Maintaining accurate records and supporting the clinical team

Selection Criteria

  • Minimum 3 years' experience in a busy medical practice
  • Ability to build rapport and support patient/clinician relationship
  • Proficiency in Best Practice or other medical booking software
  • Strong customer service and communication skills
  • Ability to work independently and within a collaborative team

Desirable:

  • Experience working with psychologists, psychiatrists and social workers
  • Experience working with Australian veterans or veteran-focused services
  • Knowledge of the DVA claims process

WHY JOIN US

Meaningful work–Make an important impact in the lives of veterans

Supportive & inclusive culture –Work in a close-knit team that truly cares.

Career growth opportunities –We're expanding, and there's room to grow with us

Employee Assistance Program – because your well-being matters.

Join Us & Make an Impact

If you're looking for a meaningful career where you can support Australia's veterans, apply now by submitting your resume and cover letter outlining your suitability

We appreciate all applications; however, only shortlisted candidates will be contacted.

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