Marketing Operations Specialist

About the Role

Are you passionate about creating clarity, structure, and efficiency in a fast-paced marketing environment? Join Teachers Mutual Bank Limited as our Marketing Operations Specialist, where you'll play a key role in shaping how our Marketing team works—bringing operational excellence, governance, and scalable processes to life.

Reporting to the Marketing Operations Lead, you'll help design and embed best-practice workflows, support compliance and vendor governance, and uplift team capability through tools, training, and documentation. This is a fantastic opportunity to make a real impact behind the scenes, enabling a high-performing marketing function to thrive.

Key Responsibilities

• Coordinate and document the operational design framework, ensuring its current and embedded in day-to-day processes
• Develop and maintain SOPs in PROMAPP across marketing activities (campaigns, content, approvals, asset management)
• Build and maintain workflow templates, FAQs, and training materials to support process adoption
• Gather feedback from Marketing, Compliance, and Legal stakeholders to identify bottlenecks and recommend improvements
• Maintain marketing vendor records in Archer, tracking due diligence, renewals, control attestations, and overdue actions
• Provide regular status reports to the BCM and Marketing Operations Lead to ensure vendor governance compliance
• Provide structured administrative support, including meeting bookings, team reporting, and coordinating content for team updates

About You

You're a process-driven thinker with a knack for making complex systems simple and accessible. You bring:

• A blend of operational discipline and service design thinking
• Strong organisational skills and attention to detail
• A solid understanding of risk, governance, and compliance in a marketing context
• Excellent communication and stakeholder engagement skills
• Confidence in building tools that help others follow processes (templates, checklists, FAQs)
• A proactive mindset with strong problem-solving abilities
• Comfort working across multiple stakeholders in a dynamic environment
• Experience supporting change adoption and capability uplift
• Familiarity with workflow tools like Adobe Workfront

Skills and Qualifications

• 3+ years of experience in marketing operations or a related role
• Tertiary qualification in Marketing, Business, or a related discipline (desirable)
• Practical knowledge of workflow and process design in marketing or regulated environments
• Strong analytical and data interpretation skills
• Experience in marketing coordination, operations, or project support
• Proven ability in project management and organisational skills
• Experience in budget management and financial reporting

About us:

Teachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally-recognised socially responsible bank with profit-for-purpose as our business model and philosophy. At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products.

We are proud to serve some of Australia's essential workers in education, emergency services and healthcare. We believe they deserve a bank that does good for their community.

We have been named one of the World's Most Ethical Companies for ten years in a row and are a Certified B Corp Bank.

Our employees embrace our organisation's values of passion, advocacy and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality and a focus on striving to deliver exceptional member service.

We are an Employer of Choice, promote Diversity and Inclusion, and follow EEO principles by appointing on merit. We work under a hybrid working model to provide flexibility in the workplace. For more information about working conditions as well as our employee value proposition, please visit the careers page on our website at or find us on LinkedIn

How to apply:

Please click the APPLY button and follow the prompts.

For a confidential conversation, please contact

Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd.