Customer Service Officer

24 hours ago

Cambridge, Australia Harvey Norman Full time $60,000 - $80,000 per year

Job no: 569932

Work type: Full Time

Location: Cambridge Park

Categories: Sales

  • Full Time Position
  • Guaranteed base earnings
  • Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Cambridge Customer Service Team is seeking a passionate, customer service focused Customer Service Officer to join them in delivering Great Service, Always to their customers.

In this role you will:

  • Actively manage Harvey Norman Commercials warranty and resolutions outcomes to a high standard
  • Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
  • Keep our customers updated regarding their service requirements to ensure resolutions are within an acceptable timeframe while providing outstanding customer service
  • Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
  • Run weekly reports for repairs/service jobs as required by the Proprietor
  • Advise customers of arrival of stock and organise delivery as requested by the Proprietor
  • Be Health and Safety conscious

What we require:

  • Experience in a customer focused, successful business to business environment
  • Experience working in a high volume administration role
  • Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
  • Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
  • Friendly, outgoing, approachable and work well as a team member
  • Ability to service customers while managing work tasks around their needs
  • Going above and beyond to provide exceptional customer focused problem solving
  • Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate

services

What we offer:

  • Generous staff discounts
  • Harvey Norman is a strong advocate of career progression with a wide support network for professional development
  • An environment where good performance is recognised and rewarded
  • A flexible and positive work environment

If this role exhilarates your passion for a new opportunity then please submit your application for consideration.

Advertised: 21 Aug 2025 Tasmania Standard Time

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