Novated Account Manager

Who we are:

FleetPartners Group is an ASX 300 listed financial services ), vehicle management, and employee benefits company operating in both Australia and New Zealand. At FleetPartners, we strive to have a workplace that prioritises wellbeing, inclusivity and development. We are incredibly proud of the achievements of FleetPartners including being the first fleet organisation to attain environment certifications in all operational regions, as well as third consecutive year held Employer of Choice for Gender Equality (EOCGE).

Who we're looking for:

We are looking for an experienced Account Manager who can manage relationships with existing SME customers to ensuring growth opportunities are maximised whilst also ensuring high customer satisfaction levels.

What you'll be doing:

• Achieve company sales targets by retaining direct SME customers that have a Novated Employer relationship and identifying new business growth opportunities from existing customers to cross sell products.
• Develop and own a sales pipeline of opportunities including employee leads, and end of lease expiries to deliver new business writings.
• Build and manage relationships with existing customers and employers that offer Novated leasing to their employees through regular contact strategy.
• Identify new opportunities within current customer base through business reviews and customer meeting.
• Complete generic engagement sessions and training with groups of employees to generate new incremental sales opportunities.
• Ensure the retention and growth of direct SME customers by communicating through phone and email and meet minimum activity targets in line with proactive contact strategy.
• Ensure all systems are updated with customer details, authorised contacts and employee opportunity sizing.
• Ensure all customer deliverables including application, quote requests and general queries are managed in accordance with SLA's and customer expectations.
• Provide value added market intelligence to the Sales and Marketing department including customer, competitor and product feedback to improve our value proposition to win.
• Upload and maintain relevant customer data in Salesforce and other operating systems to capture all opportunities and customer communication holistically.
• Other duties as required.

Requirements

If this excites you then this is what we are looking for …

• At least 2 years of experience in B2B account management or inside sales orientated role. Novated, Fleet management and leasing, automotive or broker industry experience preferred.
• Proven ability in exceeding sales targets and retaining and growing portfolio's with superior customer service.
• Experience managing a sales pipeline using CRM Salesforce or equivalent.
• Proven consultative and solution-based selling skills preferably through partners or to small business.
• Demonstrated ability to identify new business opportunities and sell on value not price.
• Results driven and target focussed and able to build and maintain a sales pipeline.
• Excellent interpersonal, written and verbal communication skills.
• Proven ability in managing complex environments and situations.
• Strong experience and demonstrated ability to influence and build relationships with a broad range of internal and external stakeholders.
• Ability to deliver outstanding customer service and proactively communicate to meet SLA's and customer expectations.
• The ability to think strategically and pragmatically at all times.
• Strong analytical skills high level attention to detail.
• Work closely with all team members to provide the optimal service to our clients

Desired

• Novated Industry experience is advantage.
• Completed tertiary qualifications in a business or related field such as management, sales and marketing, and/or industry specific qualifications desirable

Benefits

We offer:

• Hybrid and flexible working arrangements.
• Up to 27 days annual leave, inclusive of 5 additional days and 2 care days.
• Corporate discounts with Reward Gateway.
• 'Dress for your day' policy for all employees.
• Promotion and secondment opportunities.
• Learning and development tools for career development.
• Quarterly recognition awards based on CARE values.
• Access to Converge (Employee Assistance Program).
• Referral bonuses for successful hires.

Next Steps

If you are successful in your application, then we will be in touch with you soon.

Offer of employment with FleetPartners Group is conditional upon the successful completion of pre-employment checks, subject to applicable laws and regulations.