Customer Engagement Manager

5 days ago

Melbourne, Victoria, Australia The Search Firm Full time $104,000 - $130,878 per year

We're looking for a Customer Engagement Manager to join a growing marketing team. This role is perfect for a marketer with a CRM, loyalty, or customer lifecycle background who is ready to step into a leadership role while still staying close to the work.

You'll balance strategic projects with hands-on delivery, shaping engagement strategies that drive retention and customer loyalty, while coaching and developing a small team.

What you'll be doing:

  • Lead the development and execution of customer engagement, CRM and loyalty campaigns across the full lifecycle – from acquisition to retention, working with an array of clients from diverse industry sectors..
  • Manage and mentor 2 direct reports, ensuring clarity, growth and performance.
  • Partner with the GM of Marketing to deliver strategic initiatives and contribute to broader marketing planning.
  • Oversee the end-to-end EDM process – content strategy, build, segmentation, scheduling, optimisation and reporting.
  • Own the customer engagement calendar, ensuring campaigns are timely, targeted, and data-led.
  • Provide strategic advice and performance insights to internal stakeholders.
  • Identify opportunities to streamline campaign delivery, test new approaches and scale capability.
  • Collaborate across marketing, digital, and partnerships teams to ensure campaigns deliver on commercial outcomes.

What we're looking for:

  • 5+ years' experience in CRM, loyalty, or lifecycle marketing roles.
  • A mix of strategic and hands-on skills – comfortable driving big-picture planning while rolling up your sleeves when needed.
  • Proven success designing and delivering engagement campaigns that improve retention and customer value.
  • Experience managing people, with a track record of developing team capability.
  • Strong knowledge of email marketing platforms (e.g. Salesforce, HubSpot, Mailchimp, Klaviyo or similar).
  • Data-driven mindset with the ability to turn insights into actionable strategies.
  • Excellent stakeholder management and communication skills.

Why you'll love it here

  • Fully remote role (Melbourne based team, flexible working)
  • Work closely with an experienced GM Marketing and senior leadership team
  • One EPIC Leader, that has a mentoring and nurturing leadership style
  • Autonomy to shape how we engage with our customers
  • A collaborative, supportive culture that values innovation and results

To APPLY for this role, please submit your CV via APPLY NOW

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