Customer Engagement Manager

1 week ago

Melbourne, Victoria, Australia beBeeCustomerEngagement Full time $100,000 - $150,000
Job Overview

This role presents a unique opportunity for an experienced marketer to drive customer engagement and loyalty across our platform.

Key Responsibilities:
  • Establish tradie usage habits by connecting customers with our services, managing jobs, and streamlining payments.
  • Design and execute targeted lifecycle journeys to enhance the user experience.
  • Rethink content strategy to maintain engagement and add value to the tradie experience.
Requirements:
  • 3+ years of experience in a commercially focused Customer/Lifecycle/Data Driven Marketing role.
  • Proficiency in marketing automation tools such as Braze, Salesforce Marketing Cloud, or Adobe Marketing Cloud.
  • Experience working with cross-functional teams and experimentation methodologies.
  • Ability to present complex information to stakeholders and form a compelling narrative.

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