Administrative Assistant

2 weeks ago

Sydney, New South Wales, Australia Quovus Pty Ltd Full time $60,000 - $80,000 per year

Location:HybridReports to:Administration ManagerEmployment Type:Full-timeAbout the Role:We're looking for a detail-oriented and proactiveAdministration Assistantto support the efficient delivery of services across our organisation. In this role, you'll manage referrals and enquiries, prepare quotes and service agreements, coordinate with clinicians and stakeholders, and ensure timely, accurate service delivery.You'll play a key role in keeping processes running smoothly, maintaining accurate records, and escalating risks early to ensure clients receive a reliable and responsive service.Key Responsibilities:Manage and process referrals and enquiries via phone, email, and online platforms.Prepare and maintain quotes and service agreements in line with the Quovus price list .Coordinate with internal teams and external stakeholders to schedule and track services.Use systems such as Trello and Microsoft Teams to record, allocate, and monitor referrals.Liaise with State Managers to allocate clinicians and support staff.Track service progress, provide status updates, and escalate risks as needed.Assist in improving administrative workflows and support process testing.Provide general administrative support including inbox management, report distribution, and meeting coordination.What You'll Bring:Essential:Excellent organisation and attention to detail.Strong written and verbal communication skills.Proficiency with Microsoft 365 (Outlook, Word, Excel, Teams).Familiarity with Trello or similar task management tools.Ability to prioritise work and meet deadlines.Desirable:Experience in health, NDIS, or community services.Understanding of quoting and service agreement processes.Success Looks LikeReferrals accurately recorded within 1 business day.Tasks allocated to clinicians within 3–5 business days.Quotes and agreements prepared with

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