Centralised Administration Assistant

Job description:

Centralised Administration Assistant

• Permanent full-time opportunity
• Perth location only (based at any of the following centres- Karrinyup, Wanneroo, Morley, Melville)
• Hours will be Monday-Friday 9am-5pm WST (split of work from home and in centre)

It matters more at Hearing Australia

Hearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it.

Your opportunity

We have an exciting internal opportunity to join our administration team, helping more clients receive the help they need and facilitating a seamless journey that makes it easy for our clients.

This opportunity is suited to an experienced Administration Assistant who is able to multitask and has strong written and verbal communication skills.

Key accountabilities and responsibilities, include but are not limited to:

• Prepare client files and all relevant documents for relocation clients as per HSP requirements.
• Locate client files and extract relevant information as required by Hearing Services Program.
• Locate client assessment data and extract relevant reports and results.
• Compile all relevant documentation and upload to file in preparation for sending to client's new provider.
• Edit client files within Dynamics CRM.
• Understand requirements of Hearing Services Program regulations and requirements.
• Follow procedure and work with broader administration team.
• Adhere to privacy policies relevant to Hearing Australia to protect our clients.
• Work with Customer Support Centre admin and processes
• Support our Customer Support Centre by performing outbound/inbound calls as required

What you'll bring

Eligible candidates must be able to demonstrate:

• Willingness to learn and adapt
• Excellent communication skills
• Maintains professionalism and composure working under pressure
• Proficient computer skills
• Strong attention to detail and accuracy

What matters most? Your drive to help anyone and everyone who needs us. And you'll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country.

What does that mean for you?

As an Administration Assistant, you'll know that every day, your work is helping children and adults who need us. Just ask Sandeep, one of our IT professionals about why they choose to work with us:

"The work we do in helping people hear sound again and for the very first time is quite inspirational. Everything we do here is purpose-driven."

You'll also enjoy a range of benefits, including:

• 15.4% Superannuation
• Flexible work arrangement opportunities to support work, personal and family commitments
• Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers)

Let's create the gold standard of hearing care

We will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver's licence and must have rights to work in Australia.

Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within.

We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply.

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.