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Customer Service Specialist
2 weeks ago
Customer Service Specialist – Be the Difference in Vision Care
Are you energised by the opportunity to positively impact people's lives? Do you thrive on delivering exceptional service, love working in a fast-paced team environment, and see every interaction as a chance to build lasting connections? If that sounds like you, we're excited to meet you
Why This Role Is So Much More Than a Job
As a Customer Service Specialist with IQ Medical, you're not just processing orders—you're playing a direct role in helping patients receive the life-changing vision care they need. Your precision, empathy, and problem-solving mindset will ensure every customer experience is smooth, professional, and memorable.
What Sets You Apart
- Detail-Driven & Quality-Focused: You spot mistakes before they happen and make sure every detail is just right—because you know accuracy directly affects patient outcomes.
- Quick & Capable Problem Solver: You keep things moving efficiently, juggling multiple priorities while ensuring top-tier quality.
- Proactive Team Player: You're the one who steps up, lends a hand, and finds solutions before problems grow.
- Customer-First Mindset: You treat each customer with care, empathy, and a genuine desire to help—always going the extra mile.
What You'll Be Doing
- Managing customer interactions and orders with care, accuracy, and professionalism—every detail matters.
- Collaborating with sales and logistics to ensure seamless, timely deliveries.
- Being the first point of contact—providing helpful, friendly service via phone and email.
- Solving problems and answering questions with a calm, can-do attitude.
- Taking initiative to improve customer experience and internal processes.
- Juggling multiple tasks confidently, with patient outcomes as your guiding light.
Why You'll Love Being Part of Our Team
- Make a Real Impact: Your work helps improve people's lives—every single day.
- Great Culture: Supportive, upbeat, and driven team that celebrates wins and learns from challenges.
- Grow With Us: We're always evolving—and we invest in our people along the way.
- Enjoy Work-Life Balance: Access to additional annual leave and other perks.
- Smart Benefits: Save through our Car Lease program and enjoy the ease of off-street parking.
About us
IQ Medical is an Australian-owned and operated company (with our head office in Unley) specialising in the distribution of ophthalmology devices and consumables. Trusted by eye care professionals across the country, we are committed to revolutionising the industry and improving patient outcomes through innovation.
Ready to Shape Brighter Futures?
Bring your energy, empathy, and enthusiasm to a role where you truly matter.
Make every detail count. Shape brighter futures. Join us today
Please submit your resume with a cover letter outlining why you are the best person for this role by 20 June.
***Please note, if your application does not include a cover letter, your application will not progress***
