Customer Service Officer

3 days ago

Unley, Australia Jackson People Solutions Full time

As a global leader in their specialist Technology field, this organisation is experiencing significant growth in Australia. As a result, an exciting new opportunity has arisen for a Customer Service Officer to join the high performing team at their brand new office in the CBD. This is a rare opportunity to be a part of an exciting, fast paced, high performing culture in a truly global organisation.

**Job Description**:

- Coordinate any new vehicle installs with both the client and the installation provider.
- Create and update database and any other tools with correct information promptly once any work is done in accordance with the company QA requirements.
- Creation of purchase orders.
- Obtaining quotes for clients and receiving purchase orders for works.
- Coordinate any stock removals or refits into existing client’s vehicles.
- Contact clients to update them of all stages of their installation/technician requirement.
- Updating database with up-to-date Installer information.
- Keeping Installer information on file, insurances, Work Cover etc.
- Follow-up with Technicians for confirmation of Supplier Invoices.
- Approving supplier invoices for payment.
- Stock allocation for orders.
- Maintain correct stock numbers for weekly and monthly report.
- Dispatching orders to clients, coordinating installs with delivery timing.
- Arranging all dispatching whether for internal stakeholders.
- Anything else required as a part of the Sales Fulfilment Team.

Skills required:

- Excellent customer satisfaction focus.
- Excellent phone manner
- Ability to multitask
- Good Microsoft Office software knowledge
- Excellent attention to detail.
- Ability to engage with multiple teams

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