Director of Student Experience

9 hours ago

Sydney, New South Wales, Australia University of Sydney Full time $120,000 - $180,000 per year

Job No: USU4825

Location: Camperdown, Sydney, NSW

Permanent | Full-Time | Camperdown Campus | 1 day wfh

Lead a passionate team who truly care about improving student and member experiences.

Prestigious and convenient working location on the University of Sydney main campus.

Enjoy generous perks and benefits.

WHY YOU'LL LOVE THIS ROLE

The Director of Student Experience is a key member of our Senior Leadership Team, driving a vibrant, inclusive, and student-centred culture at the University of Sydney Union (USU). This pivotal role oversees membership growth, student leadership, communities, and events, shaping the way students engage with campus life.

Reporting directly to the CEO, you will design and deliver innovative programs, signature events, and membership initiatives that inspire belonging and enrich the student journey. You will lead with vision and integrity, creating an environment where students thrive and where your team is motivated to deliver excellence every day.

WHO WE ARE

The USU is Australia's largest independent, student-led organisation. We create a place for every student through diverse experiences — from clubs and societies, leadership programs, and volunteering to festivals, debates, food outlets, and iconic campus venues. Everything we do is about connection, inclusion, and community. Our income is reinvested directly into programs, services, and events that make student life extraordinary.

WHAT YOU'LL BE DOING

As the Director of Student Experience, you will:

Lead the development and delivery of strategic engagement plans, programs, and major events that build student community and culture.

Oversee USU's membership strategy, enhancing value and growing participation across free and rewards programs.

Build and maintain strong partnerships with the University, student leaders, and key stakeholders.

Provide inspirational leadership to a talented team, fostering a culture of collaboration, accountability, and innovation.

Ensure operational excellence across governance, compliance, and risk management.

Drive financial accountability, budget management, and funding proposals to support long-term growth

WHAT YOU BRING

Senior leadership experience (7+ years) managing cross-functional teams in membership-based organisations or programs.

Proven success in large-scale event and project management.

Relevant tertiary qualifications and/or equivalent professional experience.

Strong financial management and budget planning skills.

Demonstrated experience in compliance, governance, and risk management.

Transformational leadership style that builds high-performing teams and cultures.

Exceptional interpersonal, written, and verbal communication skills.

Passion for student and member experience, with a strong understanding of the university sector.

HOURS OF WORK

This is a Permanent full-time position, 35 hours per week.

BENEFITS

Meal card for food and beverage - $15 per day

17.5% annual leave loading

Complimentary USU Rewards membership (discounts on and off campus)

Generous paid leave entitlements including 3 days of life leave and 5 additional paid leave days per year

APPLICATIONS CLOSE

Friday 3 October 2025, 11:00pm

HOW TO APPLY

You must have the right to live and work in Australia to apply for this job.

Review a copy of the position description.

Please scroll down and complete our online application form below.

Attach a Cover Letter (MS Word or PDF format only) addressing the selection criteria, detailing why you wish to apply for this position.

Attach your resume (MS Word or PDF format only).

PLEASE NOTE: Once you have commenced your application you cannot save and continue at a later stage.

ABOUT THE USU

Founded in 1874, the USU (University of Sydney Union) is proudly Australia's oldest and largest not-for-profit student organisation, dedicated to providing students with the best possible university experience.

Led by a student board elected by our members, the USU provides fun things on campus, such as festivals, events and parties. We also run an amazing array of programs, including an active volunteering program and a Language Exchange Program, to name a few. In addition, we support over 200 Clubs and Societies as well as operate bars, food and retail outlets across campus, providing great coffee, fresh affordable food, graduation gown hire and official USYD merchandise.

We are committed to promoting a workplace of equal opportunities. We promote healthy living and aims to protect the health and safety of staff, members and visitors to the University by providing a Smoke-Free Workplace. We do not accept unsolicited agency applications.

Due to the volume of applications received, shortlisted applicants will be contacted within approximately 4 weeks of the role's closing date (or 4 weeks from the date of application if there is no specified closing date).

Apply Now

Apply with

Allows you to pre-fill the application using your SEEK profile information and resumé

  • Director of Student Experience

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $102,000 - $123,456

    Job Title: Campus Director">Campus Director Job Description:We are seeking a skilled and experienced Campus Director to lead our educational team. As the primary leader of our campus, you will be responsible for ensuring the delivery of high-quality educational outcomes for our students.The successful candidate will have a strong background in education,...

  • Director of Student Experience

    2 weeks ago

    Sydney, New South Wales, Australia beBeeStudentExperience Full time $120,000 - $180,000

    Job Description:The Director of Student Experience is a senior leadership role responsible for overseeing the school's wellbeing and pastoral care strategy.Lead and support the school's pastoral team in delivering high-quality student support services.Develop, implement and evaluate wellbeing programs that align with the school's strategic plan and...

  • Director of Student Welfare

    2 weeks ago

    Sydney, New South Wales, Australia beBeeWellbeing Full time $115,000 - $145,000

    Job Title: Director of Student WelfareWe are seeking an experienced educational leader to join our school community as Director of Student Welfare. This key leadership role will oversee the pastoral care and wellbeing of our students, ensuring their physical, emotional and social needs are met.About the Role:Liaise with teachers, staff and parents to provide...

  • Director of Student Development

    1 week ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $162,400 - $189,500

    We are seeking an exceptional educational leader to join our senior leadership team as the Senior College Director.Job Description:The Senior College Director will be responsible for leading the development and implementation of academic programs, policies and procedures that foster a culture of excellence and innovation in Years 10-12. This includes...

  • Director of Student Experience

    2 weeks ago

    Sydney, New South Wales, Australia beBeeEngagement Full time $127,864 - $144,912

    Job Title: Head of Department - Student EngagementThis role requires a visionary leader to drive initiatives that support the educational outcomes of students, fostering engagement both in the classroom and with their learning.

  • Enrolment & Student Experience Manager

    5 days ago

    Sydney, New South Wales, Australia Hays | Policy & Strategy Full time $80,000 - $120,000 per year

    Careers and Alumni Officer Your new company Join a prestigious higher education provider based in Sydney. They are committed to graduating individuals ready to embark on their chosen career paths and are looking for a dynamic and proactive Enrolment and Student Experience Manager. Your new roleWe are seeking a dedicated Enrolment and Student Experience...

  • National Student Experience Director

    2 weeks ago

    Sydney, New South Wales, Australia beBeeExperience Full time $90,000 - $120,000

    Student Experience LeadWe are seeking an exceptional leader to develop and lead a team of student-facing staff responsible for delivering outstanding face-to-face customer service and student support services across our campuses.Lead, mentor, coach, and develop a national network of high-performing campus-based Student Support teams to deliver exceptional...

  • Education Director

    2 weeks ago

    Sydney, New South Wales, Australia beBeeWelfare Full time $90,000 - $125,000

    Lead a Team of CareOur organisation strives to create a supportive community that values each individual's achievements.We are seeking an experienced Director of Student Welfare to lead our team in a permanent full-time capacity.Key ResponsibilitiesStudent Support: Develop, implement and oversee student wellbeing programs that foster the emotional, social...

  • Senior Director of Student Accommodation Management

    2 weeks ago

    Sydney, New South Wales, Australia beBeeStudentaccommodation Full time $120,000 - $160,000

    Job Title:Senior Director of Student Accommodation Management About the Role:The Senior Director of Student Accommodation Management will lead a high-performing team to ensure the provision of safe and supportive student accommodation across UNSW-owned and operated spaces. Key responsibilities include strategic management, operational oversight, workforce...

  • Director of Student Outcomes and Teacher Excellence

    2 weeks ago

    Sydney, New South Wales, Australia beBeeExcellence Full time $141,611

    Director of Student Outcomes and Teacher ExcellenceThis pivotal role focuses on elevating student achievements, particularly for disadvantaged students.Key Responsibilities:Provide instructional leadership to enhance teacher practices and student learning outcomes.Develop and implement strategies to support the school's goals and priorities.Monitor and...