Support Officer, Clinical Business Intelligence

About Us

Apunipima Cape York Health Council is a community controlled Aboriginal and Torres Strait Islander Health Service that provides culturally appropriate, family centred, primary health care services to the communities and people of Cape York.

About the Opportunity

The Support Officer, Clinical Business Intelligence and Clinical Technology position is a user-facing role and encompasses the provision of support for users of the Electronic Medical Record (EMR) and other related health applications; the delivery of basic training; and the action of weekly and monthly reporting and health information management tasks.

This position is identified where, under section 25 of the Anti-Discrimination Act 1991, there is a genuine occupational requirement for the incumbent to be Indigenous to the Aboriginal or Torres Strait Islander community.

About You

We are seeking applicants who have:

• Experience using Microsoft Office programs and other common user applications (e.g. Adobe Acrobat)

• Effective verbal and written communication skills with the ability to effectively communicate technical information to end users

• Demonstrated client service principles including demonstrated understanding of requirements relating to confidentiality and privacy

• Demonstrated analytical problem-solving skills, and ability to work and share knowledge and expertise in a team environment

• Attention to detail, organizational and time management skills with the ability to prioritise support for end users

• Understanding of the historical and contemporary issues that impact on Aboriginal and/or Torres Strait Islander people and their communities, particularly in Cape York

• Ability to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander people in accordance with community protocols and customs

Ideally you will

• Hold a Certificate IV in Business Administration or Health Information.
• Have experience in using and supporting Electronic Medical Record applications (in particular Best Practice).
• Have 3-years' experience in providing first level support for software applications
• Competent use of Electronic Health Record for account management, patient visit logging and other non-clinician specific functions
• Basic understanding of Medicare, Immunisation and other Health Repositories

Mandatory requirements

• Current Queensland Drivers Licence
• Current Blue Card positive notice or exemption, or willing and able to obtain prior to commencement
• Current AFP National Police Clearance or willing to obtain
• Must be willing and have the ability to travel in Cape York either by light aircraft or 4WD as required.

Why work for us?

• Competitive salary + 12% superannuation contribution
• Modern facilities and resources
• 5 weeks annual leave & 17.5% leave loading
• Generous salary packaging of up to $15,900 per year
• Induction, professional development and learning opportunities
• EAP program

Our Culture

Apunipima, meaning "united - all in one" in Injinoo Ikya, was established in 1994 to advocate and support the health needs of the Aboriginal and Torres Strait Islander people of Cape York. Over the years, Apunipima has expanded to become a key primary health care provider across Cape York.  Guided by the "Apunipima Way," Apunipima is committed to service by the people, for the people, upholding the right to self-determination for Aboriginal and Torres Strait Islander peoples. We acknowledge and respect the voices of the Aboriginal and Torres Strait Islander peoples of Cape York and ensure our services are culturally responsive, informed, respectful, and ethically sound.

Don't miss the opportunity to join Apunipima. If you're interested in this role, visit our website to see what we are about Work For Us ), then click apply now and don't forget to include your resume, cover letter (answering any screening questions) and your cultural reference.

Applications close on Tuesday 2 December 2025

Apunipima Cape York Health Council is an equal opportunity employer.