Service Sales Account Manager

1 week ago

Brisbane, Queensland, Australia TK Elevator Full time $70,000 - $120,000 per year

TK Elevator are a global company that has become one of the most successful manufacturers of Lifts, Escalators and Moving Walks. Servicing both the commercial and residential markets, our organisation continues to forge its way to becoming the market leader.

At TKE, our client relationships are our top priority. We're looking for a dedicated and personable account manager to maintain our clients' accounts and serve as our main point of contact. Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. Applicants should also be comfortable working with spreadsheets, audits, and other organizational software. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward

Objectives of this Role

·Act as the main point of contact in all matters relating to client concerns and needs

·Build and strengthen client relationships to achieve long-term partnerships

·Maintain accurate client records, keeping track of any contract updates and renewals

·Drive sales in your area

·Work with internal teams to develop strategic marketing plans and ensure KPIs are being met

·Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Responsibilities

·Take inquiries and requests from customers and address their needs

·Stay on top of accounts, making sure they're receiving services that meet their needs

·Meet regularly with other members of the team to discuss progress and find new ways to improve business

·Generate progress reports to give to clients and management within the organization

·Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Skills and Qualifications

·Internship or professional experience in a sales or customer service role

·Ability to multitask and juggle several responsibilities simultaneously

·Strong written and verbal communication skills

·Good attention to detail and organizational skills

Preferred Qualifications

·Proven track record of meeting or exceeding quotas and receiving positive customer feedback

·Proficiency with common customer success and customer relationship management software

·Professional certification or qualification

What we offer you

At TK Elevator you will be able to extend your horizon – thanks to flexible working time models, international teams and a wide range of individual training courses.  A collaborative approach and treating each other with respect have been central to what we do for more than 200 years. If that's as important to you as it is to us, then apply now

Please Note: Only successful candidates will be contacted

We value diversity and therefore welcome all applications, irrespective of gender, nationality, ethnic and social background, religion and beliefs, disability, age, or sexual orientation and identity.

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