Medical Receptionist
6 hours ago
About the role
Join the dynamic team at The Heart Group as a full-time Medical Receptionist. In this vital role, you will be the first point of contact for patients, providing exceptional customer service and coordinating the administrative operations of our busy medical practice located in Gregory Hills, NSW. At times you may also be required to assist at our rooms in Campbelltown.
Key responsibilities include;
- Greeting and welcoming patients, ensuring they feel comfortable and attended to
- Scheduling appointments, handling enquiries and managing the patient booking system
- Providing administrative support to the medical team, including filing, data entry and records management
- Handling payments, processing claims and maintaining accurate financial records
- Answering and directing incoming phone calls in a friendly and professional manner
- Maintaining a high level of confidentiality and discretion when handling sensitive patient information
Successful candidates will require;
- Previous experience as a medical receptionist or in a similar customer-facing role within the healthcare industry
- Excellent interpersonal and communication skills, with the ability to interact professionally with patients, colleagues and external stakeholders
- Strong organisational skills and attention to detail, with the ability to multitask and prioritise effectively
- Computer literacy and proficiency in using medical practice management software
- A genuine passion for providing high-quality customer service and contributing to the overall success of the practice
About us
The Heart Group is a reputable and fast growing cardiology practice with rooms in Gregory Hills, Campbelltown and Bowral. Our friendly team of cardiologists, technicians and support staff, work together to provide compassionate and exceptional care for our patients. We have state of the art, modern facilities that offer a full spectrum of cardiac services.
If you are an enthusiastic and dedicated Medical Receptionist who is passionate about making a difference in people's lives, we encourage you to apply now
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