Service Manager

• Enjoy life in tropical North Queensland.
• Purpose-Driven Role with Community Impact
• Salary Packaging and 5 Weeks Annual Leave

Service Manager

Cairns and Cape York QLD, Full-time

The hourly rate for this position is $73.23

Your next leadership opportunity is waiting in Cairns. Relocate, lead, and thrive - with support every step of the way.

We're seeking a passionate and experienced Service Manager to lead and inspire our Children, Youth and Families team in Cairns and surrounding communities. This is a unique opportunity to make a meaningful impact in the lives of children, young people, and families while enjoying the lifestyle benefits of tropical North Queensland.

About the Role

You'll lead a small but impactful team based in Cairns, providing support across multiple remote Aboriginal and Torres Strait Islander communities. This role combines leadership and hands-on service delivery, overseeing a team of four Support Specialists while also fulfilling the Team Leader function due to the service's size.

The service primarily supports Kinship Carers, with a smaller number of General Foster Carers, offering culturally responsive and community-focused care solutions.

Role Responsibilities

The combined Service Manager/Team Leader role will be responsible for:

• Staff management and supervision
• Carer management and support
• Quality and compliance oversight
• Departmental and ACCO relationships
• Financial reporting and delegations
• Service contract management

Please refer to the attached Position Description for detailed role requirements.

Why You'll Love It Here

• Purpose-Driven Role: Lead a dedicated team delivering high-quality, trauma-informed services that support vulnerable children and families, and Foster and Kinship Carers.
• Community Impact: Be part of a regionally focused organisation that values cultural diversity and works closely with Aboriginal and Torres Strait Islander communities
• Lifestyle Appeal: Cairns offers a relaxed coastal lifestyle, access to the Great Barrier Reef, lush rainforests, and a vibrant local culture
• Career Growth: Opportunities for professional development, leadership training, and career progression within a supportive organisation
• Salary Packaging: Access generous salary packaging to boost your take-home pay, to find out what salary sacrificing can mean for you click here.
• Leave Benefits: Five (5) weeks of annual leave, with the ability to purchase more.
• Relocation Bonus: A generous relocation bonus is available (conditions apply) to support your move to Cairns and help you settle in comfortably  (see below).

For the right applicant, we are willing to offer a relocation assistance package, capped at $5,000, which may include:

• Removalist expenses.
• Travel (mileage reimbursement or flights).
• Temporary accommodation (up to 4 weeks).

About You and What You Will Bring:

You're an experienced and values-driven leader with a background in social welfare and child protection. You bring strong management skills, cultural awareness, and a commitment to supporting Aboriginal and Torres Strait Islander communities. With sound financial acumen, technical proficiency, and a collaborative approach, you're ready to lead a small team and make a meaningful impact.

To be considered for the role, you will also have:

• Degree qualification in Social Work, Psychology, Social Sciences, or other related discipline
• Applied knowledge of financial management systems and budgeting
• Current driver's licence and willingness to travel intrastate periodically
• Minimum three years' experience in a management role in a social welfare context
• Demonstrated experience in child protection work
• Proven ability to identify business development opportunities, operating model requirements, and customer experience improvements

A high level of understanding and knowledge of working with First Nations clients is highly desirable, given the service's reach into Cape York and remote communities.

Checks Required:

• National Police Certificate
• Working with Children (Blue Card)
• Child Safety Screening (LCS)
• National Personal Insolvency Check

About Us:

We're one of Australia's largest and most diverse not-for-profits, with over 140 years of care and compassion. Our mission is grounded in faith and focused on delivering holistic support across aged care, family services, and community housing.

We live by our values: Unconditional Love, Continual Innovation, Mutual Trust, Wise Stewardship, and Safety.

To Apply

To apply for this position please click the Apply Button. For further information, please contact Jasmine Sims on

We actively encourage and invite applications from Aboriginal and Torres Strait Islander people for all our positions.

Visit:

Applications will be assessed as received

Position Description