Service Manager

3 days ago

Cairns, Queensland, Australia Pacific Toyota Full time $120,000 - $180,000 per year

Service Manager – Pacific Toyota & Lexus of Cairns

Lead two world-class brands in paradise

Are you an experienced automotive leader ready to take charge of one of the most dynamic service operations in the country? Pacific Toyota & Lexus of Cairns are seeking a professional and motivated Service Manager to drive performance, customer satisfaction, and growth across our service departments.

About Us

Pacific Toyota has been serving Far North Queensland for over 35 years, representing Toyota, Lexus and Hino. With state-of-the-art facilities, more than 200 staff, and a culture built on excellence, innovation and thinking outside the box, we've built a reputation for trust, quality, and outstanding customer care.

This exciting opportunity has become available due to an internal restructure, reflecting the continued growth and development of our business. With this comes strong training support and mentoring to ensure a smooth onboarding and long-term success in the role.

The role offers the rare chance to manage both Toyota and Lexus service operations – making it one of the most rewarding and high-profile service management positions in regional Australia.

The Role

As Service Manager, you will:

  • Lead and develop a large, multi-site service team.
  • Drive customer satisfaction and retention in line with Toyota and Lexus KPIs.
  • Oversee workshop performance, productivity, and profitability.
  • Ensure compliance with manufacturer, safety, and process standards.
  • Apply your mechanical acumen to support technicians, guide workshop operations, and maintain service quality.
  • Mentor staff and build a culture of excellence, accountability, and growth.
  • Engage directly with customers, delivering premium aftersales experiences.

About You

You will bring:

  • Proven success as a Service Manager or senior leader in an automotive dealership (Toyota/Lexus experience highly regarded).
  • Strong leadership skills with the ability to inspire, coach, and develop teams.
  • Solid mechanical acumen – able to understand workshop operations and provide technical insight when needed.
  • Exceptional customer focus and communication skills.
  • Commercial acumen with experience managing budgets, KPIs, and reporting.
  • High attention to detail, compliance, and process discipline.
  • Drive and ambition to deliver outstanding results in a competitive market.

Why Join Us?

  • Relocation support – make your move to paradise stress-free.
  • Generous package – strong base salary, commission, and fully maintained company vehicle.
  • Global brands – Toyota (#1 in Australia) and Lexus (luxury leader).
  • Unbeatable lifestyle – live where the reef meets the rainforest.
  • Ongoing manufacturer training and career development with a respected automotive group.

How to Apply

If you're a motivated leader with a passion for service excellence, we'd love to hear from you.

Apply now through SEEK, or send your application directly to:

Pacific Toyota – Dealer Principal

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