Customer Experience Continuous Improvement Professional

6 days ago

Melbourne VIC, Australia MAERSK Full time $120,000 - $150,000 per year

This role is to drive continuous improvement and support performance management in the Area CX across the assigned business area (Ocean, SCM, 4PL, LCL, Air, Landside or Customs). This includes anchoring and facilitate project prioritization and readiness in support of CX Leaders and their teams.

General


• Responsible for the acceptance and application of global standards in local CX teams, including change management


• Open and constructive challenge of standardization practice that does not facilitate customer quality, increase efficiency and a digitization agenda


• Support Area CX Leaders to define local KPIs and ensure performance management cycles/tools are in place and followed across CX teams.


• Coordinate and review all functional excellence activities in Area and develop change management strategies to ensure successful implementation and adoption of changes.


• Sustain continuous improvement deployment and maturity in the CX teams in coordination with GSC Supporting teams.


• Identity current process and/or CX Gaps and propose solutions to improve CX outcomes across assigned business area.


• Co-create or facilitate TIP with quantifiable savings in cost or effort; or improvement to 'Customer-felt KPIs in Ocean or L&S Execution'

Accountable For


• Delivery of Case Management Projects/Initiatives impacting assigned business area


• Local hand over of Case Management projects/changes to CX/Delivery teams.


• Support CX/Delivery teams with Case Management performance management tools

Consulted about


• Process changes affecting the specific area


• Process improvement


• Process implementation


• Global initiatives


• Current & future Case Management functionality

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

  • Customer Experience Continuous Improvement Professional

    5 days ago

    Melbourne, Victoria, Australia A.P. Moller - Maersk Full time $120,000 - $150,000 per year

    This role is to drive continuous improvement and support performance management in the Area CX across the assigned business area (Ocean, SCM, 4PL, LCL, Air, Landside or Customs). This includes anchoring and facilitate project prioritization and readiness in support of CX Leaders and their teams.General •Responsible for the acceptance and application of...

  • Continuous Improvement Manager

    1 day ago

    AUS VIC - Sunshine, Australia Aliaxis Full time $80,000 - $120,000 per year

    Aliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy. We are a global leader in high-quality piping and fitting solutions for use in building, infrastructure, industrial, and agricultural applications. Over 15,000 people work for us in more than 40 countries, with 80 manufacturing...

  • Continuous Improvement Manager

    1 day ago

    AUS VIC - Sunshine, Australia Aliaxis Full time $80,000 - $120,000 per year

    Aliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy. We are a global leader in high-quality piping and fitting solutions for use in building, infrastructure, industrial, and agricultural applications. Over 15,000 people work for us in more than 40 countries, with 80 manufacturing...

  • Continuous Improvement Specialist

    1 week ago

    Melbourne, Victoria, Australia CMV TRUCK AND BUS PTY. LTD. Full time $80,000 - $120,000 per year

    About the roleAt CMV Truck & Bus Derrimut, we're not just looking for a "Lean expert." We're after someone who knows how dealerships really work and can influence people to do things better - every day. If you've worked in automotive retail, understand the rhythm of service and parts operations, and have the knack for guiding people through change, this...

  • Continuous Improvement Consultant

    1 week ago

    Melbourne, Australia NHP Full time

    Customer Service & Integrated Supply Chain - Process & System Improvements - Working across Laverton & Richmond **Who We Are**: - NHP are specialists in Electrical & Automation Products, Systems & Solutions - 100% Australian owned (Over 50 years of Electrical & Engineering excellence!) - Local choice with the power of global partners - 17 branches...

  • Continuous Improvement Lead

    1 week ago

    Melbourne, Australia Kapitol Full time

    Lead cross-functional teams to deliver measurable improvements in efficiency and quality. - Build and embed a culture of Continuous Improvement across a dynamic organisation. - Shape the future of construction innovation with Kapitol. Kapitol Group is one of Australia’s fastest-growing construction companies, revolutionising the industry through...

  • Continuous Improvement Analyst

    3 days ago

    Melbourne, Australia SS&C Full time

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job...

  • Consultant, Continuous Improvement

    1 week ago

    Melbourne City Centre, Australia NAB Full time

    Consultant, Continuous Improvement - Job number: 799497 - Primary position location: VIC- Melbourne CBD - Category: Business Analysis - Category: Business Banking - Category: Operations **Show More** - Work type: Permanent Full time - Closing at: Apr 17 2025 - 23:55 AEST **Favourite** - **We are empowered to make a positive difference for customers and...

  • Continuous Improvement Specialist

    1 day ago

    Melbourne, Victoria, Australia Six Degrees Executive Full time $90,000 - $120,000 per year

    Continuous Improvement SpecialistOne of Australia's most recognisable retailers is reshaping its supply chain to meet the demands of a rapidly changing market. With major investments in infrastructure, technology, and customer experience, they're seeking a Continuous Improvement Specialist to help drive efficiency, innovation, and smarter ways of working.In...

  • Continuous Improvement Lead

    17 hours ago

    City of Melbourne, Australia Kapitol Full time

    Overview Kapitol Group is one of Australia’s fastest-growing construction companies, revolutionising the industry through innovation, technology, and a commitment to excellence. Driven by our core values—Supportive, Authentic, Inspirational, Driven, and Customer-Centric—we’re seeking a talented Continuous Improvement Lead to join our dynamic...