Disputes Consultant Recoveries

The Role:

Due to continued growth, we are looking for Disputes Consultants to join our Recoveries team in North Lakes.

As a Disputes Consultant you will manage a portfolio of Uninsured Recoveries files that are disputed within the Recovery & Settlements Department, whilst achieving cost effective and quality claims handling through robust relationships with internal and external service providers.

Your primary responsibilities will be:

• Investigating and resolving disputes from uninsured third parties
• Providing recommendations on how individual claims should be resolved
• Dealing with inbound queries from third parties and clients on relevant claims
• The ability to explain to third parties why we are holding them liable &; help them understand the reasons behind our decision
• Providing a point of reference to other consultants on related matters

Knowledge and Experience:

• Previous debt collection, paralegal or insurance claims experience required
• Well grounded negotiation and communication skills
• Able to deal effectively and confidently with conflict
• Effective time management capabilities
• A solid understanding of motor vehicle liability
• A strong knowledge of how our end to end recovery process works
• Excellent phone manner and customer service skills.
• Sharp eye for detail and confidence in decision making
• Self motivated and able to work unsupervised

Our perks

• Location – This role is based at our North Lakes Branch – A convenient location close to local retail, restaurants, and other amenities.
• Extra leave - Enjoy additional leave days on us You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
• Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You'll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities - There's excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

About us:

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. You may know A&G through our multi-award winning brand Budget Direct and our partnership with leading brands - Qantas, ING and Virgin Money. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community and each other. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.