Recoveries & Legal Liability Consultant

**About the Role**

As a Home Recoveries & Liability Consultant, you will be responsible for identifying recovery opportunities and utilising your knowledge to convert these claims into successful recoveries. You will also be responsible for minimising missed recovery opportunities and negotiating settlement from a third party.

**Position Accountabilities**
- End to end management of a recoveries & Legal Liability portfolio
- Assess/Triage recovery opportunities
- Build and maintain relationships with internal and external stakeholders to help promote recoveries
- Consult with external solicitors on claims requiring litigation to achieve recovery or the prevention of our exposure to liability
- “Think outside the box” - utilise careful preparation and display high levels of attention to detail and sound judgement to identify opportunities and progress files
- Help identify trends to mitigate lost recovery opportunities
- Assess liability and recovery potential including claim management and preparation of claim reviews

**Skills & Experience**
- Sound knowledge of the claims and/or recoveries process
- Home Claims technical skills
- Sharp eye for detail
- Strong ability to negotiate a settlement with third parties and insurers
- Exceptional customer service skills
- Time management
- Demonstrated ability to drive for results and focus on outcomes
- Strong written and verbal communication skills
- Proven problem-solving skills and decision-making skills
- Demonstrated ability to make good business decisions in a timely manner
- Workload management skills
- Analytical skills
- Adherence to processes

**Our Perks**:

- Location -This role is based at our North Lakes Office, local shops, cafes and restaurants within walking distance.
- Extra leave - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- Paid parental leave - We support our new parents with paid parental leave and other benefits.
- Workplace giving - If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
- Employee discounts - You’ll receive discounts on Budget Direct insurance products.
- Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
- Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

**About Us**:
At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. You may know A&G through our multi-award winning brand Budget Direct and our partnership with leading brands - Qantas, ING and Virgin Money**.** Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.