Administration Support Officer

4 days ago

Townsville, Queensland, Australia XRX Business Centre Full time $45,000 - $60,000 per year

Administration Support Officer / Service Co-Ordinator

Townsville | Full-Time | Immediate Start Available

About Us

XRX Business Centre Townsville is proud to be the Authorised FujiFilm Dealer for North Queensland and the market leader in the region. As part of a global enterprise in business process and document management solutions, we are dedicated to delivering the best customer experience possible. Our people bring this vision to life by living our values, giving their best, and supporting each other as a team.

The Role

We are seeking a dynamic, upbeat, 'can do' professional to join our team as a Administration Support Officer / Service Co-Ordinator. In this pivotal role, you'll be the key link between our valued customers, service technicians, and suppliers—ensuring smooth operations, excellent service, and efficient scheduling.

Key Responsibilities:

  • Be the first point of contact for customer enquiries via phone and email.
  • Provide assistance and service estimates for maintenance requests.
  • Arrange client installations of new office equipment.
  • Obtain quotes and book freight for remote installations.
  • Assist with scheduling, prioritizing, and streamlining service jobs.
  • Liaise with service technicians, management, and suppliers.
  • Ensure installation paperwork and calls are completed promptly.
  • Order parts and process warranty/return claims.
  • Support the management and admin team with general tasks as required.

What We're Looking For:

  • Strong time management, problem-solving, and prioritization skills.
  • Professional, courteous phone manner.
  • Confidence to seek assistance when needed.
  • Ability to thrive in a fast-paced, service-focused environment.
  • A genuine desire to support customers and work collaboratively with the team.

What We Offer:

  • Full training in our products, systems, and software.
  • A supportive and professional team environment.
  • Full-time position with immediate start.
  • Undercover Car Park

Applicants must be Australian Citizens or Permanent Residents. No Agencies please.

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