Professional Standards Case Manager

2 weeks ago


Melbourne, Victoria, Australia Ambulance Victoria Full time $98,765 - $123,456 per year

Job Description
At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking a
Professional Standards Case Manager
to provide support for our Professional Standards and Behaviours Department.

Our Professional Standards Department operates with a dual mandate of response and prevention. A trauma-informed, person-centred process for responding to workplace harm and misconduct, whilst also delivering an evidence-based, preventative program of work to reduce the incidence of workplace harm for our people.

The department is committed to modelling a psychologically safe and collaborative working environment that fosters excellence and continuous improvement.

This is a Full-time, ongoing position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Blackburn North in line with our hybrid working model.

About The Role
Reporting to the Senior Manager, Intake, Response and Support, responsibilities of this position include, but not limited to:

  • Coordinate the progress of complaints throughout the complaint life cycle, including preparing for triage, developing, and implementing a case management plan, and referring to investigations team when required
  • Single point of contact for all parties to a complaint throughout its life cycle to support and advise ensuring they are aware of options, processes, timelines, and regularly updated on progress
  • Contribute to recommendations on emerging conduct issues and trends, devise strategies to prevent and minimise professional conduct matters to improve compliance with AV's policies and legislative requirements relating to conduct matters
  • Provide professional, responsive advice and recommendations via documented case plans that focus on people-centred resolutions
  • Provide advice on potential resolution pathways, whilst considering the obligations of the organisation

About You
To be considered for this position you will possess a degree or relevant industry certification with proven subsequent relevant experience, or an equivalent combination of training and sound experience in an Industrial Relations or Human Resources related discipline. Other requirements include:

  • A commitment to a high-performing, psychologically safe and collaborative team environment
  • Experienced case manager with demonstrative knowledge of evidence based professional standards case management practices
  • An extensive working knowledge and application of general and specialist HR practices, regulations and legislation relating to case management, case plans, risk assessments and interventions
  • Broad understanding of the current regulatory framework pertaining to management of alleged misconduct, unlawful and/or harmful workplace behaviour
  • Experience in providing advice and information on workplace conduct matters across a large and diverse organisation

Working at Ambulance Victoria
As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of
Care, Accountability, Respect
and
Excellence
to life at AV, we want to hear from you

Important information
By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified
AV4
under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.

The position description can be found on the AV Careers website

How To Apply
Your application is an integral part of the selection process and should include:

  • Cover letter outlining your experience and interest in the position
  • Current resume
  • A separate document addressing the key selection criteria from the position description

Applications must be submitted by
11.59pm
AEST
on
Friday 5 September 2025
. Applications must be submitted via the AV Careers Centre website to be considered. Emailed applications will not be accepted.

For further information, please refer to '
Applying for a position with Ambulance Victoria'.
For any further queries please contact recruitment via or

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at and a member of our Recruitment & Selection team will be in touch.



  • Melbourne, Victoria, Australia Ambulance Victoria Full time

    Overview Join to apply for the Professional Standards Case Manager role at Ambulance Victoria . This is a Full-time, ongoing position. While work-from-home/hybrid options are available, the successful applicant must maintain a presence at Blackburn North in line with the hybrid working model.Ambulance Victoria (AV) is committed to saving and improving...


  • Melbourne, Victoria, Australia Ambulance Victoria Full time

    Overview Join to apply for the Professional Standards Case Manager role at Ambulance Victoria .This is a Full-time, ongoing position.While work-from-home/hybrid options are available, the successful applicant must maintain a presence at Blackburn North in line with the hybrid working model.Ambulance Victoria (AV) is committed to saving and improving lives by...


  • Melbourne, Victoria, Australia Ambulance Victoria Full time

    OverviewJoin to apply for theProfessional Standards Case Managerrole atAmbulance Victoria.This is a Full-time, ongoing position.While work-from-home/hybrid options are available, the successful applicant must maintain a presence at Blackburn North in line with the hybrid working model.Ambulance Victoria (AV) is committed to saving and improving lives by...


  • Melbourne, Victoria, Australia Ambulance Victoria Full time

    OverviewJoin to apply for the Professional Standards Case Manager role at Ambulance Victoria. This is a Full-time, ongoing position. While work-from-home/hybrid options are available, the successful applicant must maintain a presence at Blackburn North in line with the hybrid working model.Ambulance Victoria (AV) is committed to saving and improving lives by...


  • Melbourne, Victoria, Australia Ambulance Victoria Full time

    OverviewJoin to apply for the Professional Standards Case Manager role at Ambulance Victoria. This is a Full-time, ongoing position. While work-from-home/hybrid options are available, the successful applicant must maintain a presence at Blackburn North in line with the hybrid working model.Ambulance Victoria (AV) is committed to saving and improving lives by...

  • Case Care Manager

    2 weeks ago


    Melbourne, Victoria, Australia beBeeCare Manager Full time $85,000 - $98,506

    Job DetailsThis role involves facilitating the exchange of health and medical information between clients and healthcare providers. The ideal candidate will possess excellent communication skills, be able to negotiate conflicts effectively and have strong time management skills.">Responsibilities:Manage a portfolio of clients ensuring timely action within...


  • Melbourne, Victoria, Australia beBeeCase Full time $90,184 - $108,468

    Job Title: Case ManagerWe are seeking a highly skilled and experienced professional to deliver exceptional case management support services to vulnerable individuals and families.About the Role:Conduct thorough assessments of clients' needs and circumstances to develop effective case plans.Manage complex situations with professionalism and empathy, ensuring...


  • Melbourne, Victoria, Australia beBeeOffender Full time $84,711 - $94,721

    Job Title: Offender Case ManagerThis role plays a critical part in supporting community safety by managing complex offender cases.Key Responsibilities:• Manage a caseload of high-risk offenders on court orders who have completed part of their sentence in custody.• Utilize evidence-based frameworks to deliver dynamic practice in case management, ensuring...


  • Melbourne, Victoria, Australia beBeeCommunity Full time $45,000 - $108,468

    About the RoleOur organization is seeking individuals to join our team as Case Managers with Community Correctional Services (CCS). We are looking for passionate professionals who want to make a genuine impact on the lives of others.Clients we work with have made unfortunate decisions in challenging situations. Often, their actions have been incited by...


  • Melbourne, Victoria, Australia beBeeCase Full time $100,835 - $107,493

    About the RoleWe are seeking a compassionate and skilled professional to join our team in delivering person-centred case management services.This role offers a unique opportunity to make a meaningful impact by supporting clients with complex needs through coordinated access to treatment and support services.Key responsibilities include:Providing case...