Case Manager

4 days ago

Melbourne, Victoria, Australia AustralianSuper Full time $60,000 - $90,000 per year

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.

Your New Role

Reporting to Manager Bereavements Team, the role of Case Manager primarily exists to manage a portfolio of complex death claims through to closure whilst supporting and assisting families and loved ones of deceased members, displaying compassion and empathy at all stages of the process.

You will play a key role in the Bereavements Team by resolving complex cases in an efficient and effective manner and providing support to other team members.

This is a 12 month contract.

Some of your duties will include, but not limited to:

  • Lead the review and manage death claim distribution through case management to payment.
  • Be a first point of contact for claimants ensuring they have all the factual; information and are well informed of the claim process and progress, managing their claim with empathy, professionalism and in a timely manner.
  • Maintain queues under case management ensuring all outstanding work items are acted on within service standards.
  • Ensure workflow is maintained at a high standard.
  • Identify any insurance benefits a member may be able to claim and manage the relationship with the insurer and other third parties to ensure successful assessment of any relevant insurance claim.

What You'll Need

  • Strong empathy skills when speaking to Claimants on the phone.
  • Strong problem solving and solutions outcomes skills.
  • Meticulous attention to detail and pride in performance.
  • Relevant experience in a similar role (with an administrator or in superannuation insurance preferred).
  • Excellent written and oral communication skills, including the ability to proofread, spelling & English grammar skills.
  • Excellent organisational abilities to manage tasks according to priority.

Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What's Next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

Australian or New Zealand citizenship or Australian permanent residency status is required.

Progress powered by purpose.

Agencies please note: this vacancy is being managed directly by AustralianSuper's Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.

  • Case Manager

    6 days ago

    Melbourne, Victoria, Australia Refuge Victoria Full time $60,000 - $90,000 per year

    WHAT'S ON OFFERCombine your qualifications and experience with your personal passions and values, in a role that changes the lives of some of our community's most vulnerable people and work alongside a supportive and compassionate team who are committed to creating a safe and free life for people escaping family violence.This role also offers:• Level 5 of...

  • Associate: Tax

    2 weeks ago

    Melbourne, Victoria, Australia White & Case Full time $180,000 - $250,000 per year

    The opportunityAre you ready to make your mark as part of the Tax team in our Melbourne or Sydney Office?As an Associate, you will have good judgment, excellent analytical skills, and the intellectual rigor to provide high level advisory services on some of Australia's largest transactions and specifically stamp duty advice to large multinational, listed and...

  • Practice Assistant

    4 days ago

    Melbourne, Victoria, Australia White & Case Full time $60,000 - $80,000 per year

    The opportunityAre you ready to make your mark as part of our Global Operations Team? At White & Case, we'll support you, give you responsibility and welcome you as an integral member of our diverse, international team from day one.Our Office Operations team is at the heart of ensuring the smooth and efficient functioning of the Firm's day-to-day operations....

  • Practice Assistant

    4 days ago

    Melbourne, Victoria, Australia White & Case Full time $104,000 - $130,878 per year

    Practice AssistantThe opportunityAre you ready to make your mark as part of our Global Operations Team? At White & Case, we'll support you, give you responsibility and welcome you as an integral member of our diverse, international team from day one.Our Office Operations team is at the heart of ensuring the smooth and efficient functioning of the Firm's...

  • Associate: Tax

    1 week ago

    Melbourne, Victoria, Australia White & Case Full time $120,000 - $200,000 per year

    Associate: TaxThe opportunityAre you ready to make your mark as part of the Tax team in our Melbourne or Sydney Office?As an Associate, you will have good judgment, excellent analytical skills, and the intellectual rigor to provide high level advisory services on some of Australia's largest transactions and specifically stamp duty advice to large...

  • Case Manager

    2 days ago

    Melbourne, Victoria, Australia Toll Group Full time $60,000 - $80,000 per year

    About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Case Manager

    6 days ago

    Melbourne, Victoria, Australia AMES Australia Full time $90,000 - $120,000 per year

    Full-time Maximum Term position available to 30 June 2026 based at our Dallas siteProvide case management to humanitarian entrantsAnnual salary is $70, % superOther benefits include:Regular performance feedback and performance review processSupportive environment and caring work culture with work/life balanceCultural DiversitySalary packaging (Full FBT...

  • Case Manager

    4 days ago

    Melbourne, Victoria, Australia Victorian Government Full time $89,292 - $96,073 per year

    OverviewWork Type: VariousSalary: $89,292 - $96,073Grade: CCP3Occupation: Prison and corrective servicesLocation: Melbourne - Southern suburbsReference: DJCS/SOUTH_AUGAt the Department of Justice and Community Safety, we're looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are...

  • Case Manager

    1 week ago

    Melbourne, Victoria, Australia Department of Justice and Community Safety, Victoria Full time $89,292 - $96,073 per year

    About This RoleOngoing, full time position based in Melbourne CBDHelp contribute to the rehabilitation of individuals leading to greater community safetySalary band of $89,292 - $96,073 plus superannuationCommunity Correctional Services (CCS) contributes to the safety of the community by applying practices that reduce reoffending and connect...

  • Case Manager

    1 week ago

    Melbourne, Victoria, Australia Department of Justice and Community Safety Full time $89,292 - $96,973 per year

    Ongoing, full time position based in Melbourne CBDHelp contribute to the rehabilitation of individuals leading to greater community safetySalary band of $89,292 - $96,073 plus superannuationCommunity Correctional Services (CCS) contributes to the safety of the community by applying practices that reduce reoffending and connect individuals...