Case Manager

Work Type: Fixed-term - Full-time

Salary: $97,955 - $111,142

Grade: VPS 4

Occupation: Community services

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/060036B

Established on 1 January 2023, our work spans numerous portfolios, supporting departmental ministers and operating across metropolitan, regional and international offices. We oversee various public entities, including public corporations, regulatory authorities and specialist boards.

The Department welcomes and encourages applications from diverse applicants, including First Peoples, refugees or asylum seekers, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQ+ people and people with disability. All roles at DJSIR can be worked flexibly and we offer reasonable adjustments for applicants with disabilities.

Our values are accountability, integrity and respect, and underpin everything we do. For more information about the department, please visit our website:

Case Manager, Study Melbourne

• Salary: $97,955 - $111,142 (Plus Superannuation)
• Fixed term role: until 17 December 2026
• Usual hours of work: Full time (flexibility may be available)
• Usual work location: 17 Hardware Lane, Melbourne

The Role

This is an exciting opportunity for a suitably qualified social worker (or similar qualification) to join the Study Melbourne Hub, Victoria and help deliver a suite of welfare support services to international students whilst they study in Victoria.

Working as part of a close-knit team, the position is also responsible for fostering a welcoming environment for international students visiting the Hub, giving presentations to students and stakeholders, and undertaking a wide variety of work across the team including project delivery.

The responsibilities of the Case Manager will include:

• Providing intake, assessment and casework services to international students, which are informed by social work theories and frameworks.
• Ensuring that all casework, financial and project files are maintained to high standards including appropriate levels of client contact, communication, professional documentation, record keeping, data collection and storage.
• Delivering services that are culturally responsive and support the empowerment of international students.

The Team

The position of Case Manager, Study Melbourne forms a part of the Trade, Global Engagement, International Education and Migration branch within the Industry, Trade, and Investment group.

The Industry, Trade, and Investment (ITI) group works closely with businesses locally and globally to grow Victorian jobs, drive innovation, and increase Victoria's international competitiveness. We champion Victoria as a destination of choice for trade and international investment, international education, and innovation.

About You

The successful candidate will ideally have the following skills and experience:

• Demonstrated experience undertaking intake assessment, case planning and referrals within a well-developed practice framework including risk assessments. The ability to maintain client files to high standards including the management of professional documentation, appropriate record keeping, data collection and storage.
• Demonstrated and well-developed interpersonal communication skills that show empathy, non-judgment, discretion and an awareness of professional boundaries in responding to clients, team members and stakeholders
• Excellent written and verbal communication skills for both promotional (presentations) and educational events and for effective casework delivery.
• A relevant tertiary degree in Social Work or other related discipline is a mandatory requirement to be eligible for this role.

Further Information

For a confidential discussion, please contact Jenniffer Waweru, Manager Casework Team on or

The department is committed to creating and maintaining a child safe organisation. We have zero tolerance of child abuse and are committed to taking the necessary steps to protect children from harm by adopting a preventative, proactive and participatory approach to child safety in accordance with the Child Safe Standards.

Successful candidates will be required to undergo a National Police Records Check prior to commencing employment with the Department. To be eligible for this position you must hold the mandatory qualification as outlined in the position description. For further information on the position, please refer to the attached position description.

Please note: We are accredited as a Disability Confident Recruitment (DCR) organisation and committed to inclusive recruitment. If you require an adjustment to participate in any stage of the recruitment process or have a particular requirement to be communicated with by either telephone or email only, please notify the DJSIR Talent Acquisition Team on , or via email at with the position number in the subject line.

How to Apply

Please click the 'Apply Now' button. As part of the application process, you will need to provide a copy of your resume and a cover letter addressing the key selection criteria outlined in the position description.

Applications close at 23:59pm on 9 September 2025.

Applications close Tuesday 9 September 2025 at 11.59pm

Posted

26 August 2025