Facilities Hub Customer Service Representative

About Seqwater

Water is essential for life. At Seqwater, we're not just delivering water—we're driving innovation, growth and transformation to secure the future of water across South East Queensland.

As one of the largest water businesses with the most geographically spread and diverse asset base of any capital city in Australia, our operations extend from the New South Wales border to the base of the Toowoomba ranges and north to Gympie.

As we enter an exciting period of expansion, we're embracing new technologies and sustainable practices to meet the growing needs of our region. We work collaboratively across our organisation and with our stakeholders, constantly striving to enhance the quality of service we provide. As we modernise our systems and invest in smarter water grids, we remain focused on delivering the highest standard of service, always with the future in mind.

Our transformation is about more than just infrastructure—it's about people. Our team of dedicated professionals are united by a shared passion for creating lasting, meaningful outcomes for the communities we serve, and this is reflected in Our Vision, Water for Life, Our Promise - Safe for Life, and Our Values of integrity, respect, care, and courage that shape everything we do.

You'll be working on some of the most high-profile water infrastructure projects in the industry, helping to secure Water for Life for generations to come.

About Your Opportunity

This role is all about delivering exceptional in-person support at 'The Hub' and will focus on:

• Being the face of The Hub, ensuring all in-person requests are handled promptly and professionally, and logged in the internal ticketing system as needed.
• Driving a smooth onboarding experience for employees and contractors—leading onboarding sessions, issuing starter kits, arranging access, and coordinating uniform orders.
• Acting as the first point of contact for ICT support—assisting staff with equipment and services, and escalating issues to the internal service desk when required.

About you

To be successful in this role, you will possess:

• Experience in facilities management and supporting users in a large corporate environment.
• Strong interpersonal, communication, and customer service skills.
• Proven ability to work independently and see tasks through to completion.
• Excellent problem-solving skills and attention to detail.
• ICT Certificate qualification is highly regarded.

This position will be primarily based at our Ipswich office with a salary starting from $79,536.21 plus 12.75% superannuation.

Appointment to this role is subject to the provision of a national police check and may be subject to other medical/character requirements. Please note that people with criminal records are not automatically deemed ineligible. Each application will be considered on its merits.

For a more detailed preview of the work that you will be involved in for this role, feel free to take a look at the position description on our careers page - We also invite you to connect with us on LinkedIn and join our growing community of followers to see all the latest news and job opportunities as and when they happen -

If you are looking for an extraordinary career in which you can make a real impact, we'd love to hear from you

To apply

Submit your cover letter outlining how you meet the requirements of the role and your resume via the Apply button.

Applications close: 11:55PM AEST, Tuesday 1 July 2025

For further information please email enquiries to [email protected]

Please note – applications cannot be accepted via email.