Customer Service Representative

2 days ago

Ipswich, Australia beBeeComplaints Full time $85,000 - $114,159
About this role

This is a fantastic opportunity to leverage your communication and problem-solving skills in managing and resolving complaints with empathy and professionalism, ensuring positive outcomes for all parties involved.

  • Proven experience in complaint resolution within a healthcare or non-governmental organisation setting.
  • Excellent verbal and written communication skills, with the ability to listen actively and tailor messages to diverse audiences.
  • Strong conflict resolution and de-escalation skills, demonstrating empathy and professionalism in challenging conversations.
  • Well-developed analytical and problem-solving abilities to assess complaints, identify core issues, and recommend suitable resolutions.
Mandatory Requirements:
  • A current blue card.
What We Offer:
  • An annual leave loading of 17.5%.
  • Four weeks' annual leave.
  • Annual Christmas closure for all employees, plus two additional gifted annual leave days.
  • Non-taxable fringe benefits salary packaging options up to $15,900 per annum.
  • A uniform provided.
  • Access to an employee assistance program.
  • Opportunities for internal and external career growth, including professional development and networking events.
  • Opportunities to participate in community and staff events throughout the year.
  • Flexible work-from-home options available.

We recognise our operations are situated within a diverse community and welcome applications from individuals representing various ethnicity groups, ages, genders, LGBTQIA+ community members, veterans, and people with disabilities. We embrace equal employment opportunities and encourage Aboriginal and Torres Strait Islander people to apply.

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